Overview
Hiawatha Care Center, located in Hiawatha, Iowa, emphasizes both quality of care and quality of caring. The facility aims to create a supportive environment where residents feel respected and valued.
Services & Support
Hiawatha Care Center provides a range of services, including skilled nursing and rehabilitation. The care team consists of qualified nurses, nursing assistants, social workers, dieticians, and therapists, ensuring comprehensive support tailored to each resident’s needs. They also offer access to communication tools like Zoom and FaceTime, allowing residents to stay connected with family and friends.
Care Approach & Staff
The staff at Hiawatha Care Center is noted for their dedication and compassionate care. Many reviews highlight the strong relationships formed between staff and residents, with caregivers treating residents like family. While there are positive remarks about the attentiveness of the staff, some reviews suggest that there may be instances of understaffing, leading to delays in care.
Who They Serve
Hiawatha Care Center serves a diverse population, including residents requiring long-term care and rehabilitation services. The facility is designed to cater to the needs of older adults, providing a community-oriented atmosphere that encourages social interaction and engagement.
Dining & Activities
The facility is praised for its dining options, with many residents expressing enjoyment of the food. Additionally, Hiawatha Care Center offers a variety of activities, including gardening, cooking, and outings, which help keep residents engaged and active. The activities team is committed to planning fun and unique experiences for the residents.
What Families Say
Families generally appreciate the caring environment at Hiawatha Care Center, with many noting the positive impact of the staff on their loved ones’ lives. Some families have expressed gratitude for the support received during difficult times, particularly during the COVID-19 pandemic, when the staff worked hard to maintain communication and care despite visitor restrictions. However, there are concerns from some families regarding the consistency of care and the need for increased staff responsiveness.
Room for Improvement
While many reviews are positive, there are mentions of inconsistent care experiences, with some families noting concerns about staff responsiveness and communication. This highlights the importance of families staying engaged and monitoring the care provided to their loved ones.
Summary
Hiawatha Care Center is recognized for its commitment to quality care and fostering a nurturing environment for residents. With a range of services and a focus on individual care, the facility aims to support residents in achieving their best quality of life. While there are areas for improvement regarding staff responsiveness, overall feedback reflects a strong community atmosphere and dedication to resident well-being.