Overview
AseraCare Hospice Care, an Amedisys Company, located in Council Bluffs, Iowa, provides high-quality hospice care designed to enhance the comfort and quality of life for individuals facing terminal illnesses. Their services are available 24/7 and are tailored to meet the unique needs of patients and their families.
Services & Support
The hospice care team at AseraCare offers a range of services, including nursing care, pain and symptom management, hospice aides, emotional and spiritual support, as well as social work services and bereavement counseling. They aim to support not only the patients but also their loved ones during challenging times.
Care Approach & Staff
While many families have praised the dedication and compassion of the nursing staff, experiences can vary. Some families reported that the nurses provided essential support and comfort during difficult moments. However, there were also concerns about communication and responsiveness, particularly regarding visit schedules and the availability of staff when needed.
Who They Serve
AseraCare Hospice Care serves individuals facing terminal illnesses and their families, focusing on providing comfort and dignity during end-of-life care.
Room for Improvement
Several families expressed concerns regarding the reliability of the service. Specific issues included inconsistent communication about visit schedules and the availability of staff during critical moments. Some families felt unsupported during the most challenging times, indicating a need for improved responsiveness and follow-up after a patient’s passing.
Summary
AseraCare Hospice Care in Council Bluffs, Iowa, aims to provide compassionate end-of-life care, but experiences can vary significantly among families. While many appreciate the support offered by the nursing staff, there are areas where communication and service reliability could be enhanced to better meet the needs of families during this difficult time.