Overview
The Heritage at Fox Run, located in Council Bluffs, Iowa, is a full-service senior living community that offers a variety of living options, including independent living, assisted living, memory care, and respite care. This community is part of the Heritage Communities family, which has been dedicated to redefining senior living for nearly two decades. Residents can enjoy a vibrant lifestyle with personalized care and a focus on building strong relationships.
Services & Support
The Heritage at Fox Run provides a range of services tailored to meet the needs of its residents. In addition to independent living, the community offers assisted living with 24/7 care, memory care for those with Alzheimer’s and dementia, and respite care for short-term recovery needs. Residents can also participate in engaging activities designed to promote social interaction and well-being.
Living Options & Amenities
Residents at The Heritage at Fox Run can choose from various apartment options that provide a spacious and clean living environment. The community features a cinema room for movie nights, dining services with delicious food, and a welcoming atmosphere supported by friendly staff. The facility is noted for its bright and cheerful ambiance, making it a pleasant place to call home.
Transportation
Transportation services are available for residents, which can be particularly helpful for those needing to attend appointments or engage in community activities. However, there have been some concerns regarding the communication of transportation costs, as the pricing structure was not clearly conveyed during initial tours.
What Families Say
Families have shared mixed experiences regarding The Heritage at Fox Run. Many appreciate the cleanliness of the facility and the friendliness of the staff, highlighting the welcoming atmosphere during tours. Positive comments often mention the quality of care received, especially in the memory care unit. However, some families have expressed concerns about communication practices and the responsiveness of staff regarding medical needs.
Room for Improvement
Some families noted discrepancies between the information provided during tours and the actual policies upon moving in, particularly regarding transportation fees and communication methods. Enhancing communication about health protocols and providing an online portal for payments and announcements could improve the overall experience for residents and their families.
Summary
The Heritage at Fox Run in Council Bluffs, Iowa, offers a supportive and engaging environment for seniors, with a variety of living options and services available. While many families appreciate the community’s amenities and care, there are areas for improvement in communication and responsiveness. Overall, The Heritage at Fox Run strives to create a vibrant community where residents can thrive.