Overview
Altoona Nursing & Rehabilitation Center, located in Altoona, Iowa, offers skilled nursing and rehabilitation services for individuals requiring both short-term and long-term care. The facility aims to provide comprehensive support for residents, focusing on their unique needs and recovery goals.
Services & Support
The center provides a range of services, including skilled nursing, rehabilitation, physical therapy, and memory care. It is designed to assist residents in recovering from surgeries and managing ongoing health conditions. The staff is dedicated to working with families to ensure that the care provided meets the specific needs of each resident.
Care Approach & Staff
While some reviews highlight positive experiences with the clinical and admissions teams, concerns have been raised regarding management and communication practices. Several families reported significant gaps in communication about their loved ones’ care, which has led to frustration and feelings of neglect. Families noted instances where critical updates were not communicated effectively, particularly during hospitalizations.
Who They Serve
Altoona Nursing & Rehabilitation Center serves individuals requiring skilled nursing care, rehabilitation following surgery, and those needing long-term care solutions. The facility also accommodates residents with memory care needs, although some reviews suggest that this may not always be the best fit for individuals with Alzheimer’s.
Room for Improvement
Multiple reviews indicate that communication from management and staff could be significantly improved. Families expressed concerns about the responsiveness of the administration and the handling of important information regarding their loved ones’ care. Instances of lost personal items and inadequate attention to residents’ needs have also been reported, suggesting a need for better oversight and training for staff.
Summary
Altoona Nursing & Rehabilitation Center offers a range of services aimed at supporting individuals in need of skilled nursing and rehabilitation. While the facility has some dedicated staff and a commitment to care, families have raised serious concerns about management practices and communication. Prospective residents and their families are encouraged to consider these factors carefully when evaluating care options.