Overview
Healthwin Specialized Care, located in South Bend, Indiana, is a nursing home and rehabilitation facility that has received mixed feedback from families and staff. While some praise the kindness and compassion of the staff, others express concerns about the quality of care and management, especially following a change in ownership.
Services & Support
Healthwin offers a range of services, including skilled nursing and rehabilitation. The facility is noted for its therapy programs, which many families have found beneficial. Residents have access to physical and occupational therapy, aimed at aiding recovery and improving daily living skills.
Care Approach & Staff
The staff at Healthwin has been described as caring and attentive, with some families highlighting their dedication to meeting both medical and emotional needs. However, there are numerous reports of staff being overworked, leading to inconsistent care experiences. Some families noted a decline in staff morale and quality of care following changes in ownership, with concerns about the director of nursing and overall management practices.
Who They Serve
Healthwin serves a variety of residents, including those in need of long-term care and rehabilitation. Families have shared experiences of both positive and negative care, indicating a diverse range of experiences among residents.
Dining & Activities
Dining options at Healthwin have received criticism, with reports of meals being served in Styrofoam containers rather than traditional dishware, which some families found unacceptable. However, there are comments praising the quality of the food itself, indicating a mixed experience.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, appreciating the staff’s kindness and the facility’s cleanliness. Conversely, others have raised serious concerns about neglect and poor management, particularly in light of recent ownership changes. Families have described experiences of inadequate responses to calls for assistance and issues related to medical care, which have led to distressing outcomes.
Room for Improvement
Several reviews indicate a need for improvement in staffing levels and management practices. Families expressed concerns about the responsiveness of staff and the overall care environment. The transition in ownership has been a focal point of dissatisfaction, with many feeling that the quality of care has declined as a result.
Summary
Healthwin Specialized Care in South Bend, Indiana, presents a complex picture of care. While some families commend the compassionate staff and effective therapy programs, others highlight significant concerns regarding management and the quality of care following ownership changes. Prospective residents and their families are encouraged to consider both the positive aspects and the criticisms when evaluating this facility.
