Overview
Alick’s Home Medical, located in South Bend, Indiana, is a provider of home medical equipment and services. The company emphasizes quality and reliability, aiming to treat customers with dignity and compassion. They offer a range of products, including mobility equipment, CPAP supplies, and women’s health supplies, and are committed to enhancing the lives of individuals in need.
Services & Support
Alick’s Home Medical provides a variety of home medical equipment, including mobility aids such as scooters and stair lifts, CPAP machines, and other essential medical supplies. The company highlights its dedication to customer service, although experiences reported by families vary significantly.
Care Approach & Staff
The staff at Alick’s Home Medical is described as friendly and helpful by some families, particularly noting individual employees who have provided compassionate assistance. However, multiple reviews indicate issues with professionalism and responsiveness, especially during critical interactions related to medical equipment setup and insurance matters. Families have expressed frustration over staff not addressing their concerns adequately.
Who They Serve
Alick’s Home Medical serves individuals in need of home medical equipment and support, including those requiring mobility aids and respiratory devices. Reviews suggest that the company caters to a wide range of clients, from children needing breathing machines to adults requiring mobility equipment.
Service Area
The company operates multiple locations throughout Indiana, providing access to home medical equipment and services for residents in the region.
Scheduling & Availability
Families have reported difficulties with communication and scheduling at Alick’s Home Medical. There are numerous mentions of delays in receiving equipment and the challenges of getting timely responses when inquiries are made.
Insurance & Billing
Concerns regarding insurance and billing practices are frequently highlighted in reviews. Families have noted issues with incorrect charges and lack of clarity regarding what their insurance covers. Some have expressed dissatisfaction with the billing process, indicating that it has caused significant frustration and confusion.
What Families Say
Reviews about Alick’s Home Medical are mixed. While some families appreciate the assistance they received, many others report negative experiences, particularly regarding customer service and equipment availability. Complaints about the handling of CPAP setups and the responsiveness of staff are common, leading to a lack of confidence in the service provided.
Room for Improvement
Several families have noted that improvements are needed in customer service, communication, and responsiveness. Issues with billing accuracy and equipment availability have also been recurring themes, suggesting that Alick’s Home Medical could benefit from enhancing its operational processes to better serve its clients.
Summary
Alick’s Home Medical in South Bend, Indiana, aims to provide quality home medical equipment and compassionate service. However, customer experiences reveal significant variability in service quality, with many families expressing concerns about professionalism, responsiveness, and billing practices. Addressing these issues could enhance the overall experience for clients in need of medical support.
