Overview
Visiting Angels, located in New Albany, Indiana, is part of a nationwide network providing essential home care services. Their mission is to support seniors and disabled adults in living independently in the comfort of their own homes. The agency emphasizes personalized care, ensuring that each client’s needs are met with compassion and respect.
Services & Support
Visiting Angels offers a range of services tailored to the individual needs of their clients. These include in-home care, dementia care, respite care, companion care, and personal care services. Their caregivers are dedicated to providing not just physical assistance but also companionship, which can significantly enhance the quality of life for seniors.
Care Approach & Staff
The staff at Visiting Angels is known for their compassion and professionalism. Caregivers are described as attentive and trustworthy, creating a supportive environment for clients. Many reviews highlight the positive relationships formed between caregivers and clients, with families noting how their loved ones look forward to visits from their caregivers. The agency also values communication, with office staff being responsive and helpful in scheduling and addressing any concerns.
Who They Serve
Visiting Angels primarily serves seniors and disabled adults who require assistance to maintain their independence at home. Families have expressed gratitude for the agency’s role in their care plans, noting that caregivers have become trusted members of their support system.
Service Area
Visiting Angels provides services throughout Southern Indiana, including Floyd County, Harrison County, and Clark County. This broad service area allows them to reach a diverse range of clients in need of home care.
What Families Say
Families consistently express high satisfaction with Visiting Angels. Many reviews commend the caregivers for their kindness and the agency for its effective communication. One family noted that their elderly mother was more willing to engage in activities like showering and walking with the help of her caregiver, illustrating the positive impact of the support provided.
Room for Improvement
While many families report positive experiences, there have been mentions of delays in scheduling services, particularly related to urgent requests. Some families expressed frustration over waiting times, indicating that timely responses could be an area for improvement.
Summary
Visiting Angels in New Albany, Indiana, is dedicated to providing compassionate and personalized home care services to seniors and disabled adults. With a strong emphasis on communication and the well-being of both clients and caregivers, they have established a reputation for quality care. While there are some concerns about scheduling, the overall feedback from families highlights a supportive and caring environment that enables clients to live comfortably at home.
