Overview
Home Instead, located in New Albany, Indiana, is a locally owned business that offers premier in-home care services for seniors in the area. Founded in 2001, the agency focuses on providing personalized support tailored to fit the unique needs of each family. Their services include assistance with daily living activities, companionship, and specialized care options such as Alzheimer’s care, respite care, and hospice care.
Services & Support
Home Instead provides a range of in-home services designed to help seniors age safely and comfortably in their own homes. Caregivers assist with activities of daily living, including bathing, dressing, mobility support, meal preparation, medication reminders, and light housekeeping. Families have noted that the caregivers are attentive and responsive, often going above and beyond to ensure the well-being of their clients.
Care Approach & Staff
The staff at Home Instead is frequently described as friendly, compassionate, and professional. Families have expressed appreciation for the caregivers’ ability to build rapport with clients and their dedication to providing quality care. Many reviews highlight the agency’s responsiveness, particularly when caregivers need to be replaced or when schedule changes arise. The office staff is also noted for their kindness and willingness to accommodate family needs.
Who They Serve
Home Instead primarily serves seniors who require assistance to remain in their homes. This includes individuals with various needs, from those requiring companionship to those needing specialized care for conditions like dementia. Families have shared positive experiences regarding the support provided to their loved ones, emphasizing the importance of having reliable and caring assistance.
What Families Say
Families have expressed high levels of satisfaction with Home Instead’s services. Many have highlighted the exceptional care provided by specific caregivers, noting their attentiveness and ability to understand the needs of their clients. One family described their caregiver as a “blessing,” while another emphasized the importance of the agency’s responsiveness and support during challenging times. Overall, the feedback reflects a strong trust in the agency’s ability to meet the needs of seniors.
Room for Improvement
While many families have had positive experiences, there are some concerns regarding initial communication and scheduling. One individual reported a negative experience during the application process, indicating that improvements could be made in how the agency handles interview scheduling and communication with potential staff.
Summary
Home Instead in New Albany, Indiana, offers a comprehensive range of in-home care services tailored to seniors’ needs. With a team of compassionate and professional caregivers, the agency has earned a reputation for providing quality support and companionship. While there are areas for improvement in communication and scheduling, the overall feedback from families suggests a high level of satisfaction with the care provided.
