Overview
Golden LivingCenter – Fountainview, located in Mishawaka, Indiana, offers rehabilitation and assisted living services. The facility aims to provide care and support for individuals recovering from surgery or managing chronic conditions.
Services & Support
The center provides rehabilitation services, including physical and occupational therapy. However, experiences shared by families indicate a mixed level of satisfaction with the quality of care. While some have praised the rehabilitation team for their effectiveness, others have raised concerns about staff responsiveness and patient care.
Care Approach & Staff
Reviews highlight a divide in perceptions regarding staff behavior. Some families have reported that the staff is friendly and caring, contributing positively to the rehabilitation process. Conversely, several reviews mention instances of neglect and poor treatment, particularly during night shifts. This inconsistency in care has raised significant concerns among families.
Who They Serve
Golden LivingCenter – Fountainview serves individuals in need of rehabilitation and assisted living support. The facility caters to those recovering from surgeries, such as heart procedures or knee replacements, as well as individuals requiring ongoing assistance with daily activities.
Living Options & Amenities
The facility is described as having clean main areas, though some reviews express disappointment regarding the condition of resident rooms, suggesting that remodeling is ongoing. The overall environment has been noted to be pleasant, with a clean smell in common areas.
What Families Say
Family feedback is notably mixed. Some express gratitude for the progress their loved ones have made, citing the caring nature of certain staff members. However, there are serious concerns about neglect and inadequate care, with multiple reviews detailing distressing experiences related to patient treatment and safety.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and patient care standards. Issues such as neglect during night shifts and inadequate attention to patient needs have been highlighted, suggesting that management may need to address these concerns to enhance the overall quality of care.
Summary
Golden LivingCenter – Fountainview presents a complex picture of care. While some families have found the rehabilitation services effective and the environment clean, significant concerns regarding staff behavior and patient neglect have emerged. Families considering this facility should weigh the positive and negative feedback to make informed decisions regarding their loved ones’ care.
