Overview
Elara Caring, located in Kokomo, Indiana, is one of the nation’s largest providers of home-based care, offering in-home skilled care and hospice services. With a significant presence across 16 states, Elara Caring employs approximately 26,000 caregivers who serve over 60,000 patients and their families daily. Their Kokomo team provides a comprehensive range of clinical home health services, focusing on recovery, rehabilitation, and health education.
Services & Support
Elara Caring offers a variety of in-home services, including skilled home health care, hospice care, and physical therapy. Their hospice team is dedicated to enhancing quality of life for patients facing life-limiting illnesses, emphasizing comfort, pain relief, and symptom management. Families have noted the professionalism and compassion of the nursing staff, who are described as courteous and willing to address questions and concerns.
Care Approach & Staff
The staff at Elara Caring is generally praised for their caring and compassionate approach. Families have expressed gratitude for the support provided by the hospice team, including visits from chaplains who check in on patients and their families. However, there have been concerns regarding staff communication and scheduling, with reports of double bookings and missed visits, which can lead to frustration for families relying on timely care.
Who They Serve
Elara Caring serves individuals and families in Kokomo and the surrounding communities, focusing on those in need of skilled home health care and hospice services. Their approach is tailored to meet the personal goals and needs of patients, ensuring they receive the necessary support during challenging times.
Room for Improvement
While many families have shared positive experiences regarding the quality of care, there are notable concerns about scheduling and communication. Multiple reviews highlight issues such as missed appointments, lack of timely responses, and confusion among staff regarding care plans. These challenges suggest that improvements in coordination and communication could enhance the overall experience for families.
What Families Say
Families have expressed a mix of appreciation and frustration regarding Elara Caring’s services. Many commend the compassionate care provided by the nursing staff and the positive impact of hospice services. However, some families have reported difficulties with scheduling and responsiveness, indicating a need for better communication and reliability in service delivery. Overall, while the care received is often highlighted as excellent, operational challenges have been a recurring theme in feedback.
Summary
Elara Caring in Kokomo, Indiana, offers a range of home health and hospice services aimed at supporting patients and their families. While the care provided is often noted as compassionate and professional, families have raised concerns about scheduling and communication issues. Addressing these operational challenges could further enhance the quality of care and support for those in need.
