Overview
Harcourt Terrace Nursing and Rehabilitation, located in Indianapolis, Indiana, is a facility that aims to provide compassionate care for seniors. The community emphasizes the importance of its staff, who are described as being dedicated to their roles in senior care. However, reviews indicate a mix of experiences, with some families expressing deep concerns about the quality of care provided.
Services & Support
Harcourt Terrace offers a range of services including rehabilitation, skilled nursing, hospice care, assisted living, independent living, memory care, and respite care. While the facility aims to support residents through various health challenges, feedback suggests that the execution of these services may not consistently meet expectations.
Care Approach & Staff
The staff at Harcourt Terrace is described as caring and accommodating by some families, who appreciate their responsiveness and willingness to assist with appointments and treatments. However, there are significant concerns regarding the training and knowledge of some staff members, particularly in areas of patient care. Instances of inadequate attention to residents’ needs, such as the development of bed sores and unsatisfactory room conditions, have been reported.
Who They Serve
Harcourt Terrace serves a diverse group of seniors requiring various levels of care, including those recovering from surgery or illness, individuals needing long-term care, and those seeking hospice support. However, the experiences shared by families indicate that not all residents may receive the attention and quality of care they require.
Living Options & Amenities
While the facility offers various living options, some families have expressed dissatisfaction with the cleanliness and maintenance of the rooms. Reports of unclean environments and damaged facilities have raised concerns about the overall living conditions at Harcourt Terrace.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care their loved ones received, while others have shared troubling experiences. Complaints about room cleanliness, staff responsiveness, and overall management have been prevalent. Many families urge others to be vigilant and proactive in advocating for their loved ones’ care.
Room for Improvement
Several reviews highlight the need for improvements in training for staff, attention to cleanliness, and overall management practices. Concerns about inadequate care leading to health issues, such as bed sores, emphasize the necessity for the facility to enhance its approach to patient care.
Summary
Harcourt Terrace Nursing and Rehabilitation presents itself as a community focused on compassionate care, yet the experiences shared by families reveal significant challenges. While some staff members are noted for their dedication, systemic issues regarding training, cleanliness, and management have led to a lack of confidence among families. Prospective residents and their families are encouraged to thoroughly research and consider these factors when evaluating care options.
