Overview
Golden LivingCenter, located in Indianapolis, Indiana, offers various senior care services, including rehabilitation, assisted living, and home health. The facility has received mixed reviews from families and staff, highlighting both positive experiences and significant concerns regarding care quality and management.
Services & Support
The center provides a range of services, including rehabilitation and physical therapy. However, reviews indicate that the quality of care can be inconsistent, with some families expressing serious concerns about staff negligence and inadequate attention to residents’ needs.
Care Approach & Staff
While some reviews commend the staff for their attentiveness and support, others point to issues with staffing levels and management practices. Families have reported experiences of understaffing, leading to inadequate care, particularly for residents requiring wound care. The management approach has also been criticized, suggesting a lack of proper oversight and support for staff, which may impact the overall quality of care.
Who They Serve
Golden LivingCenter serves a diverse population of seniors, including those in need of rehabilitation and assisted living services. The facility has been noted for its efforts to welcome returning residents and provide a supportive environment for recovery.
Levels of Care
The facility offers various levels of care, including rehabilitation and assisted living. However, the effectiveness of care in these areas has been a point of contention, with some families reporting serious incidents related to neglect and poor management.
Living Options & Amenities
While the building is described as old, it is generally kept clean. Some reviews mention that the facility provides a welcoming environment, although concerns about the quality of food and amenities have been raised.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, particularly during rehabilitation, while others have shared distressing experiences involving negligence and inadequate care. The mixed reviews suggest that while some staff members are dedicated and provide quality service, systemic issues may hinder overall resident care.
Room for Improvement
Several reviews highlight significant areas for improvement, particularly regarding staff training, management practices, and consistent care levels. Families have voiced concerns about inadequate staffing, which can lead to neglect of residents’ needs, particularly in critical situations.
Summary
Golden LivingCenter in Indianapolis offers a range of senior care services, but the facility has faced criticism regarding care quality, staff management, and responsiveness. Families considering this center should weigh the mixed experiences reported by others and assess how these factors align with their loved ones’ needs.
