Overview
Evergreen Crossing & The Lofts, located in Indianapolis, Indiana, is a skilled nursing and assisted living community that offers both long-term and short-term care, including rehabilitative services. The facility is part of the CommuniCare Family of Companies and aims to provide a supportive environment focused on the emotional and physical well-being of its residents. The community emphasizes the importance of building relationships with residents and their families to ensure quality care.
Services & Support
Evergreen Crossing & The Lofts provides a range of services including skilled nursing, rehabilitation, and assisted living. The facility is designed to create a supportive environment, allowing residents to engage with their community while receiving the care they need. The staff is noted for their kindness and support, particularly in the areas of rehabilitation and social services, helping families navigate insurance processes and care options.
Care Approach & Staff
The care approach at Evergreen Crossing & The Lofts is centered around the emotional and physical well-being of residents. Many reviews highlight the dedication of the nursing and rehabilitation staff, who are described as knowledgeable and compassionate. However, there are contrasting experiences regarding the attentiveness of the certified nursing assistants (CNAs), with some residents expressing concerns about the quality of care provided.
Levels of Care
The facility offers various levels of care, including skilled nursing and rehabilitation services. While some residents report positive experiences with rehabilitation, others have raised concerns about the responsiveness of staff during critical times, particularly regarding personal care and meal assistance.
Dining & Activities
Residents have mixed experiences with the dining options at Evergreen Crossing & The Lofts. Some individuals appreciate the quality of the food, while others have suggested that there is room for improvement in the menu offerings. The facility encourages social engagement and provides activities that allow residents to participate in community life.
What Families Say
Reviews from families are varied, with some expressing gratitude for the care their loved ones received, particularly during rehabilitation. Positive comments highlight the support from the nursing staff, while other reviews indicate serious concerns about the level of care and management practices at the facility. Families have shared experiences that range from appreciation for the staff’s kindness to frustrations with unresponsive management and inadequate care.
Room for Improvement
Several reviews reflect a need for improvement in staff responsiveness and care quality, particularly regarding the attention given to residents’ personal needs. Issues such as neglect and inadequate communication from management have been raised, indicating that there are significant areas for enhancement in the facility’s operations.
Summary
In summary, Evergreen Crossing & The Lofts in Indianapolis, Indiana, offers a range of skilled nursing and rehabilitation services within a community-focused environment. While many residents and families appreciate the care provided by certain staff members, concerns about overall quality and management practices suggest that prospective residents and their families should carefully consider their options and seek detailed information during the decision-making process.
