Overview
Brickyard Healthcare – Brookview Care Center, located in Indianapolis, Indiana, offers a range of services that include 24/7 long or short-term skilled nursing, rehabilitation, and memory care. The facility is situated near Methodist Hospital, emphasizing a commitment to teamwork and kindness in their approach to care.
Services & Support
The center provides various services tailored to meet the unique needs of its residents, including recreational activities and spiritual services. However, reviews indicate that the quality of care can vary significantly among staff members, with some residents experiencing mistreatment and neglect.
Care Approach & Staff
While some staff members are noted for their dedication and professionalism, there are concerns about others who have been described as rude and unprofessional. Instances of inadequate care, such as neglecting basic hygiene needs like showers and maintaining cleanliness, have been reported by families. This inconsistency in staff performance has led to mixed experiences among residents and their families.
Who They Serve
Brickyard Healthcare serves a diverse population, including individuals requiring memory care and rehabilitation services. Reviews suggest that while some residents feel well cared for, others have reported distressing experiences regarding their treatment and overall care quality.
Levels of Care
The facility offers skilled nursing care along with rehabilitation services aimed at helping residents regain independence. However, feedback highlights a need for improvement in the execution of care plans and attention to residents’ basic needs.
Living Options & Amenities
Residents have access to a variety of living options, but the overall environment has been described as inconsistent. Some reviews mention cleanliness issues and unpleasant odors, which may affect the living experience.
Dining & Activities
While there are recreational activities available, dissatisfaction with the dining options has been expressed, with some residents stating that they often do not enjoy the meals provided. Families have noted that residents sometimes have to ask repeatedly for snacks.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones receive, while others report serious concerns about neglect and mistreatment. Positive comments highlight the effectiveness of the rehabilitation team, but negative experiences regarding staff behavior and facility cleanliness are prevalent.
Room for Improvement
There are significant areas for improvement noted by families, particularly regarding staff professionalism, cleanliness, and the overall treatment of residents. Ensuring consistent, compassionate care and addressing hygiene standards are critical to enhancing the resident experience.
Summary
Brickyard Healthcare – Brookview Care Center offers essential skilled nursing and rehabilitation services in Indianapolis, but family feedback indicates a troubling disparity in care quality. While some staff members provide excellent support, others fall short, leading to concerns about resident safety and comfort. Families considering this facility should remain actively involved in their loved ones’ care to ensure their needs are met.
