Overview
Compassus, located in Indianapolis, Indiana, is dedicated to providing compassionate hospice care to patients and their families. Their mission emphasizes meaningful support through attentive listening and understanding individual needs. With a focus on both in-home and inpatient hospice care, Compassus ensures that care is tailored to the unique circumstances of each patient.
Services & Support
Compassus offers a range of services including 24/7 access to licensed professionals, personal care supplies, and medication management related to hospice diagnoses. They provide care in various settings, including private homes, their own inpatient hospice unit, and assisted living or nursing facilities. The team is committed to delivering not just physical care but also emotional and spiritual support for everyone affected by a serious illness.
Care Approach & Staff
The staff at Compassus is described as kind, compassionate, and professional. Many families have noted the importance of effective communication and the supportive nature of the caregivers. The environment is often highlighted as peaceful and comforting, with beautiful gardens and rooms designed to provide a calming atmosphere. However, some families have expressed concerns regarding communication lapses and responsiveness, indicating a need for improvement in these areas.
Who They Serve
Compassus primarily serves patients in need of hospice and palliative care, as well as their families. They cater to individuals facing serious illnesses and provide support tailored to the unique needs and values of each patient. Families have shared positive experiences regarding the care provided, emphasizing the importance of feeling included and supported during difficult times.
Living Options & Amenities
The facilities at Compassus are noted for their beautiful gardens and calming views, which contribute to a serene environment. Many reviews highlight the comfort of the rooms and the thoughtful amenities, such as the ability to enjoy music and snacks, as well as access to outdoor spaces. This focus on a homelike atmosphere is appreciated by families during their loved ones’ end-of-life journeys.
What Families Say
Families have expressed gratitude for the compassionate care provided by the staff at Compassus. Many reviews commend the kindness and professionalism of the caregivers, noting that the staff often feel like extended family. However, there are mixed sentiments regarding communication and follow-up, with some families reporting challenges in these areas. Overall, the positive experiences shared by many families reflect a commitment to quality care during a challenging time.
Room for Improvement
While many families have praised the care at Compassus, some have pointed out issues with communication and responsiveness. Instances of delayed phone responses and inconsistent follow-up from staff have been noted, indicating a need for improvement in these areas to enhance the overall experience for families.
Summary
Compassus in Indianapolis, Indiana, aims to provide compassionate and personalized hospice care to patients and their families. With a focus on comfort and support, their services include both in-home and inpatient hospice options. While many families have shared positive experiences regarding the care and environment, attention to communication and responsiveness remains an area for growth.
