Overview
PurposeCare, located in Indianapolis, Indiana, offers a range of home health care services aimed at enhancing the quality of life for clients and their families. The company focuses on providing coordinated care within the community, particularly for individuals eligible for both Medicaid and Medicare. PurposeCare emphasizes the importance of comfort and peace of mind for families, ensuring that loved ones receive appropriate care.
Services & Support
PurposeCare provides a variety of services that include home care and skilled nursing. They aim to assist clients through different stages of care, ensuring that services are delivered efficiently and effectively. While some families have reported positive experiences with the skilled nursing services, particularly highlighting the professionalism and compassion of the staff, there have also been concerns regarding the availability of nurses at specific times.
Care Approach & Staff
The care approach at PurposeCare involves a commitment to compassionate service, with some families expressing satisfaction with the quality of care received. However, reviews indicate a significant variability in the training and reliability of aides. Instances were noted where aides were unresponsive to the needs of clients, particularly in situations requiring assistance with personal care such as showering.
Who They Serve
PurposeCare primarily serves individuals who are dually eligible for Medicaid and Medicare, catering to a diverse range of needs within the community. The focus is on providing home health care that allows clients to remain in familiar surroundings while receiving necessary support.
Scheduling & Availability
Families have reported mixed experiences regarding scheduling and availability. Some noted difficulties in securing timely nursing visits, particularly in the mornings. There were also instances where aides did not show up as scheduled, leading to frustration among clients who rely on consistent care.
What Families Say
Feedback from families is varied. While some express gratitude for the care provided and appreciate the supportive nature of the staff, others have raised concerns about communication and the overall organization of the company. Instances of aides being inattentive or unprofessional have been reported, which has affected the trust families have in the service.
Room for Improvement
There are notable areas for improvement at PurposeCare. Families have pointed out issues related to communication, staff training, and reliability of aides. Concerns were raised about the adequacy of staffing ratios and the responsiveness of the administration to client needs. Addressing these issues could enhance the overall quality of care and client satisfaction.
Summary
In summary, PurposeCare provides essential home health care services in Indianapolis, Indiana, with a focus on community-based care for individuals eligible for Medicaid and Medicare. While many families appreciate the compassionate approach of some staff members, there are significant concerns regarding scheduling, staff training, and communication. Families considering PurposeCare may want to weigh these factors when evaluating their options for home health care services.
