Overview
Help at Home, located in Indianapolis, Indiana, provides a range of in-home care services aimed at supporting individuals in their daily activities and promoting independence. With a focus on building lasting relationships with clients, the organization emphasizes compassion and respect in their care approach. Their services cater primarily to seniors and individuals with disabilities, ensuring they receive the necessary support to live life on their own terms.
Services & Support
Help at Home offers various in-home personal care services, including assistance with daily living activities and support for those returning home from the hospital. Their caregivers are trained to provide personalized care that fosters independence and dignity. The organization aims to create meaningful moments for their clients through dedicated, relationship-based care.
Care Approach & Staff
The staff at Help at Home comprises trained caregivers who work collaboratively to meet the needs of their clients. The organization emphasizes a culture of caring for both clients and caregivers, which is intended to enhance the overall well-being of those they serve. However, some reviews indicate issues with caregiver reliability and communication, highlighting concerns about caregivers not showing up for scheduled visits.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. Their focus is on providing compassionate care that allows clients to age in place comfortably and with dignity.
Scheduling & Availability
Several reviews mention challenges with scheduling and communication. Families have reported difficulties in reaching the company by phone, with calls often going unanswered or directed to voicemail. There are also concerns regarding the timely arrival of caregivers, with instances of late arrivals or no-shows being noted.
What Families Say
Feedback from families is mixed. While some clients appreciate the caring nature of individual staff members, such as a particularly praised employee known for her positive attitude, others express significant dissatisfaction with the company’s overall reliability and responsiveness. Reports of caregivers not showing up for three years and issues with billing have led some families to advise caution when considering Help at Home.
Room for Improvement
There are notable concerns regarding communication and scheduling at Help at Home. Families have expressed frustration over the difficulty in contacting the company and the lack of follow-through on caregiver assignments. Additionally, some reviewers have raised issues about caregiver reliability, suggesting that improvements in these areas are necessary.
Summary
Help at Home in Indianapolis, Indiana, aims to provide compassionate in-home care for seniors and individuals with disabilities. While the organization has a strong commitment to building relationships and fostering independence, feedback indicates that there are significant areas for improvement, particularly in communication and caregiver reliability. Families considering this provider may want to weigh the mixed reviews when making their decision.
