Overview
Help at Home, located in Fort Wayne, Indiana, offers in-home health care services aimed at empowering clients to live independently. The organization provides support for activities of daily living, assistance following hospital discharge, and community-based services. With a focus on building trusting relationships, Help at Home aims to deliver care that respects the individuality and dignity of each client.
Services & Support
Help at Home provides a range of services designed to assist seniors and individuals with disabilities. These include personal care, support for daily activities, and transitional care after hospital stays. Their commitment to relationship-based care is emphasized, aiming to create meaningful moments for clients. However, recent reviews indicate that the availability and reliability of these services may be inconsistent.
Care Approach & Staff
The organization prides itself on a culture of caring, both for clients and caregivers. Help at Home employs a large team of trained caregivers, focusing on collaborative care to ensure clients receive the attention they need. Nonetheless, some families have expressed concerns regarding staff professionalism and reliability, citing issues with staff attendance and communication.
Who They Serve
Help at Home primarily serves Medicaid-eligible seniors and individuals with intellectual or developmental disabilities. The company aims to support these populations in maintaining their independence and dignity while receiving necessary care.
What Families Say
Feedback from families is mixed. While some appreciate the compassionate nature of the caregivers and the supportive work environment, others report significant challenges, including unprofessional conduct and a lack of communication. Complaints often highlight missed appointments, inadequate staffing, and difficulties in reaching the office for assistance. One family recounted a troubling experience where their loved one was left without care due to scheduling failures and poor communication.
Room for Improvement
Several reviews indicate a need for improvement in communication and accountability. Families have reported frustration with the lack of timely notifications regarding service changes and the perceived unresponsiveness of staff when issues arise. There are also concerns about the quality of care provided, with some noting that aides did not meet basic standards.
Summary
Help at Home in Fort Wayne, Indiana, offers a variety of in-home health care services aimed at promoting independence for seniors and individuals with disabilities. While the organization emphasizes a caring approach and has a large team of caregivers, reviews suggest that there are significant challenges related to service reliability and communication. Families considering Help at Home should weigh the positive aspects of compassionate care against the reported inconsistencies in service delivery.
