Overview
Companion Medical Alert, located in Fort Wayne, Indiana, provides emergency response systems designed to enhance the independence and safety of its users. The company focuses on delivering reliable local services and state-of-the-art technology to ensure that clients receive the assistance they need in unforeseen situations, such as falls.
Services & Support
Companion Medical Alert offers a range of emergency medical alert systems that connect users to local emergency response services. Their monitored service is aimed at providing peace of mind for seniors, ensuring that help is readily available when needed. The company emphasizes a solution-based approach, utilizing innovative technologies that allow emergency responders to communicate with users through their devices, whether at home or on the go.
Care Approach & Staff
The company prides itself on its personal approach to customer service. Clients often note the attentiveness and genuine concern of the staff, particularly the owner, who is actively involved in client interactions. The installation process is handled directly by knowledgeable staff, ensuring that users are guided through setup and operation, which is a notable contrast to many national competitors that leave customers to navigate the process independently.
Who They Serve
Companion Medical Alert primarily serves seniors and individuals who may require assistance due to health concerns or mobility issues. The services are tailored to provide independence while ensuring that help is just a button press away.
Service Area
The company is dedicated to serving the Fort Wayne area and is committed to providing the best possible service to its clients within this region.
What Families Say
Feedback from families highlights the excellent customer service and responsiveness of the staff. Many clients appreciate the prompt scheduling of appointments and the willingness of the staff to address any issues that arise. However, there are mixed reviews regarding the company’s handling of refunds, particularly in sensitive situations, which some families found lacking in empathy.
Room for Improvement
While many families praise the service, there have been concerns regarding the company’s customer service in specific situations, particularly related to refund policies. Some clients felt that the company prioritized its profits over customer compassion during difficult times.
Summary
Companion Medical Alert is a service-oriented company in Fort Wayne, Indiana, dedicated to providing emergency response solutions for seniors and individuals in need. With a focus on personal service and rapid response, they aim to enhance the safety and independence of their clients. While many families commend their customer service and installation support, there is room for improvement in how the company handles sensitive situations, particularly regarding refunds.
