Overview
atHome Home Care & Home Nursing, located in Urbana, Illinois, provides a range of home care services and nursing support tailored to meet the needs of clients in Champaign County. Their team of Care Professionals is described as friendly, compassionate, and adaptable, ensuring clients receive personalized care that enhances their independence at home.
Services & Support
atHome offers various services, including traditional home care and a unique flexCare model, which allows for short visits tailored to essential daily tasks. Their nursing services encompass medication management, in-home lab draws, nail and wound care, and ostomy care, among others. This flexibility ensures that clients receive the appropriate level of care based on their specific needs.
Care Approach & Staff
Families have noted the staff’s dedication to serving the senior community, highlighting their commitment to providing compassionate care. Ongoing training for caregivers is emphasized, which aims to enhance the quality of care and ensure consistency for clients. However, some reviews indicate issues with management practices, particularly regarding scheduling and employee support, which can impact the overall service experience.
Who They Serve
atHome serves a diverse clientele within Champaign County, focusing on seniors and individuals needing assistance to maintain their independence at home. Their services are designed to adapt to the varying levels of care required by different clients, ensuring that each person receives the support they need.
Service Area
The service area for atHome Home Care & Home Nursing includes Urbana, Champaign, Savoy, and all of Champaign County, allowing them to cater to a broad range of clients in the region.
What Families Say
Families appreciate the friendly and professional demeanor of the caregivers, often mentioning the positive impact of having a familiar face to start their day. Communication and follow-through with care plans are also frequently praised. However, some families have expressed concerns about management’s handling of scheduling and employee support, indicating that these issues can lead to confusion and dissatisfaction.
Room for Improvement
Several reviews point to challenges with management, particularly regarding employee scheduling and support. Instances of last-minute caregiver assignments have been noted, which can create stress for both caregivers and clients. Addressing these management concerns may enhance the overall experience for families seeking care.
Summary
atHome Home Care & Home Nursing in Urbana, Illinois, offers a variety of home care and nursing services aimed at supporting clients in maintaining their independence. While the compassionate care provided by the staff is frequently highlighted, management practices related to scheduling and employee support present opportunities for improvement. Overall, families value the personalized approach to care and the commitment to serving the community.