Overview
Regency Care, located in Springfield, Illinois, offers skilled nursing and rehabilitation services for seniors. The facility aims to provide a supportive environment for residents recovering from illnesses or injuries.
Services & Support
Regency Care provides a range of services, including skilled nursing, rehabilitation, hospice care, and physical therapy. The facility is designed to assist seniors in their recovery and daily living needs, although some reviews indicate challenges in service delivery.
Care Approach & Staff
While some reviewers have praised the staff for their professionalism and care, others have raised concerns about staffing levels and the quality of care. Instances of residents being left unattended and not receiving timely assistance have been reported, leading to feelings of neglect among family members.
Who They Serve
Regency Care primarily serves seniors who require skilled nursing and rehabilitation services, including those recovering from surgeries or serious health conditions.
Levels of Care
The facility offers skilled nursing care, rehabilitation services, and hospice care, catering to a variety of needs for residents at different stages of recovery.
Living Options & Amenities
Regency Care provides amenities aimed at enhancing the quality of life for residents, although specific details about living options were not highlighted in the reviews.
Dining & Activities
Concerns have been raised regarding the quality of meals served to residents, with reports of food being cold and not meeting dietary needs. Activities are also part of the care approach, although the level of engagement may vary based on staffing.
Location & Access
The facility is conveniently located at 2120 West Washington Street in Springfield, Illinois, making it accessible for families looking to visit their loved ones.
What Families Say
Family feedback on Regency Care has been mixed. While some appreciate the compassion shown by certain staff members, others have expressed dissatisfaction with the overall quality of care, citing issues such as inadequate attention to residents and poor communication regarding their loved ones’ needs.
Room for Improvement
Multiple reviews indicate a need for improved communication within the facility, as family members have struggled to reach their loved ones. Additionally, concerns about staffing levels and the overall quality of care have been emphasized, suggesting that enhancements in these areas could significantly benefit residents.
Summary
Regency Care offers skilled nursing and rehabilitation services in Springfield, Illinois, with a focus on supporting seniors during their recovery. While the facility has potential, feedback from families highlights significant areas for improvement, particularly regarding staffing, communication, and the quality of care provided to residents.
