Overview
Arcadia Care On the Hill, located in Springfield, Illinois, aims to provide top-quality care in a welcoming environment. The facility emphasizes a whole-person approach, involving residents and their families in care decisions to promote both physical health and meaningful living.
Services & Support
Arcadia Care On the Hill offers various services, including physical therapy and rehabilitation. The facility also provides social worker support to assist families in navigating care needs. Transportation services are available for residents to attend medical appointments and for discharge from the hospital.
Care Approach & Staff
While some reviews highlight the attentiveness of the social workers and certain staff members, there are significant concerns regarding the nursing staff’s behavior and care quality. Reports of neglect and unkind treatment from nurses have been noted, which raises questions about the overall care environment.
Who They Serve
Arcadia Care On the Hill serves a diverse population, including elderly residents who require rehabilitation and assistance with daily living activities. The facility aims to accommodate individuals transitioning from hospital stays or those needing ongoing care.
Living Options & Amenities
The facility features spacious living areas and a welcoming reception area. However, some reviews indicate issues with cleanliness and maintenance, including unclean patient rooms and concerns regarding bedding conditions.
Clinical Services & Rehab
The facility provides rehabilitation services, including physical therapy, to help residents regain strength and mobility. However, experiences shared by families suggest that the quality of care in these areas may vary significantly.
Location & Access
Arcadia Care On the Hill is conveniently located near Springfield Memorial Hospital and St. John’s Hospital, making it accessible for families needing to visit loved ones or attend medical appointments.
What Families Say
Feedback from families has been mixed. Some appreciate the support from social workers and the spaciousness of the facility, while many express serious concerns about neglect and the treatment of residents by nursing staff. Instances of poor hygiene and inadequate care have led families to question the facility’s standards.
Room for Improvement
Several reviews indicate that the facility struggles with cleanliness and staff responsiveness. Families have reported unaddressed safety concerns and a lack of basic supplies, such as band-aids, which could affect residents’ well-being.
Summary
While Arcadia Care On the Hill promotes a compassionate approach to care and offers various services, significant concerns regarding staff behavior and overall cleanliness have been raised by families. Prospective residents and their families may want to consider these factors carefully when evaluating their options.
