Overview
Visiting Angels, located in Springfield, Illinois, is a licensed, bonded, and insured home care agency dedicated to providing personalized care for seniors. The agency offers a range of services designed to help older adults live comfortably and safely in their own homes. With a focus on building meaningful relationships between caregivers and clients, Visiting Angels aims to deliver peace of mind to families seeking home health care solutions.
Services & Support
Visiting Angels provides a variety of services tailored to meet the specific needs of seniors. These services include personal care, dementia care, veterans care, end-of-life care, and assistance with activities of daily living (ADLs) and basic household tasks. Caregivers are trained to go above and beyond in addressing clients’ needs, ensuring that each individual receives compassionate and attentive support.
Care Approach & Staff
The staff at Visiting Angels is frequently described as friendly, considerate, and dedicated to their clients. Caregivers are carefully matched with clients to foster genuine relationships, which many families have found to be a source of comfort. Families have expressed gratitude for the professionalism and efficiency of the caregivers, noting their ability to engage in meaningful conversations and provide personal assistance effectively.
Who They Serve
Visiting Angels serves seniors who require assistance with daily living activities, as well as those needing specialized care such as dementia and end-of-life support. The agency also accommodates veterans, ensuring that their unique needs are met with respect and understanding.
Service Area
In addition to Springfield, Visiting Angels also serves the surrounding areas, including Rochester, Chatham, Jacksonville, and Petersburg. This broad service area allows them to cater to a diverse range of clients in need of home care.
Scheduling & Availability
Families have reported that Visiting Angels is flexible with scheduling and responsive to changes in care needs. Many clients appreciate the reliability of the service, noting that caregivers have consistently arrived on time and have never missed a scheduled shift.
What Families Say
Feedback from families highlights the positive experiences they have had with Visiting Angels. Many express satisfaction with the quality of care provided, and caregivers are often described as kind and attentive. One family noted that the caregiver not only met their father’s physical needs but also engaged him in enjoyable conversations, enhancing his overall well-being.
Room for Improvement
While many families have praised the services, there are some concerns regarding the management structure. A few reviews mentioned dissatisfaction with the office staff’s qualifications and training, suggesting that improvements could be made in this area.
Summary
Overall, Visiting Angels in Springfield, Illinois, is recognized for its compassionate and dedicated caregivers who provide essential support to seniors and their families. With a wide range of services and a commitment to personalized care, Visiting Angels has established itself as a trusted agency for home health care needs. Families can find peace of mind knowing their loved ones are cared for by capable and considerate professionals.
