Overview
Help at Home, located in Springfield, Illinois, provides a range of in-home care services aimed at helping clients live independently. They support seniors and individuals with disabilities by offering assistance with activities of daily living, post-hospital care, and community-based services. The organization emphasizes building lasting relationships with clients based on trust and compassion.
Services & Support
Help at Home offers personal care services that include assistance with daily living activities. However, some clients have reported limitations regarding the specific tasks that caregivers can perform, particularly when it comes to household chores. For example, caregivers may only clean areas used exclusively by the client, which has led to dissatisfaction among some families who feel these restrictions were not clearly communicated prior to service initiation.
Care Approach & Staff
The staff at Help at Home is generally described as compassionate and dedicated, with many caregivers receiving positive feedback for their work. However, clients have expressed concerns about the office’s communication and scheduling practices. There have been instances of caregivers arriving late or not showing up at all, leading to frustration among families relying on their services.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, including those requiring hospice care. The agency aims to empower clients to maintain their independence while receiving the necessary support at home.
Room for Improvement
Several reviews indicate a need for improvement in communication between the office and clients. Issues such as missed appointments and delayed responses to inquiries have been noted. Additionally, the clarity of service restrictions has been a point of contention, as families are often unaware of what caregivers can and cannot do until after services have begun.
What Families Say
Feedback from families is mixed. While many have praised the caregivers for their dedication, others have reported significant issues with office communication and scheduling. Some clients have expressed dissatisfaction with the limitations placed on caregivers regarding household tasks, leading to considerations of canceling services. Positive experiences have also been shared, particularly regarding caregivers who have gone above and beyond to meet clients’ needs.
Summary
Help at Home in Springfield, Illinois, offers essential in-home care services aimed at supporting seniors and individuals with disabilities. While the caregivers are often commended for their compassion and dedication, clients have raised concerns about communication and the clarity of service limitations. As families evaluate their options, understanding these aspects may be crucial in deciding whether Help at Home aligns with their care needs.
