Overview
Addus HomeCare, located in Springfield, Illinois, has been providing personal home care and support services for over 40 years. The company aims to deliver high-quality, cost-effective care that allows individuals to remain in their homes comfortably and confidently. Their caregivers focus on building relationships while providing in-home assistance for daily living activities, medical services, and comfort care.
Services & Support
Addus HomeCare offers a range of in-home supportive services designed to meet the needs of their clients. These services include assistance with activities of daily living, in-home medical and skilled healthcare services, and comfort care for both patients and their families. The company’s caregivers are trained to provide quality care and establish meaningful relationships with those they serve.
Care Approach & Staff
The caregivers at Addus HomeCare are described as engaged and compassionate, finding meaning in their work. However, reviews indicate significant concerns regarding management and communication within the organization. Employees have reported feeling undervalued and mistreated by management, with some noting a lack of proper training and support.
Who They Serve
Addus HomeCare serves a diverse clientele, including individuals recovering from surgery and those with disabilities. While some clients have expressed satisfaction with the quality of care received, there have been multiple reports of inconsistencies in service delivery and caregiver availability.
What Families Say
Feedback from families and employees varies significantly. Some clients appreciate the timely and neat service provided by caregivers, while others have raised concerns about poor communication and management practices. Several reviews highlight a lack of professionalism and inadequate support for caregivers, leading to dissatisfaction with the overall experience.
Room for Improvement
Many reviews point to issues with communication and management at Addus HomeCare. Employees have expressed frustration over poor communication practices and management that often fails to support their staff adequately. Additionally, there are concerns regarding the consistency and reliability of caregiver assignments, which could impact client care.
Summary
Addus HomeCare in Springfield, Illinois, has a long-standing commitment to providing home care services. While their caregivers strive to deliver quality care, there are notable challenges related to management and communication that affect both staff and clients. Families considering Addus HomeCare may want to weigh these factors alongside the services offered.
