Overview
Rock River Healthcare, located in Rockford, Illinois, is a facility that provides a range of services including nursing care, rehabilitation, and hospice care. While some reviews highlight positive experiences with compassionate staff and effective care, others raise concerns about cleanliness and staff availability.
Services & Support
Rock River Healthcare offers various services tailored to meet the needs of its residents. The facility provides rehabilitation services, including therapy to assist residents in regaining mobility and independence. Reviews indicate that the therapy department has been particularly effective, with some residents noting significant improvements in their physical capabilities.
Care Approach & Staff
The staff at Rock River Healthcare has received mixed feedback. While some families commend the caring and compassionate nature of the staff, others express concerns about staff availability and responsiveness. Reports suggest that certain staff members are attentive and go above and beyond to ensure residents feel safe and at home, while others have been criticized for a lack of cooperation and professionalism.
Who They Serve
Rock River Healthcare serves a diverse population, including residents requiring rehabilitation, long-term care, and hospice services. Families have noted that the facility is accommodating to various needs, although experiences can vary widely among residents.
Living Options & Amenities
The facility is described as having a beautiful location near the Rock River, although some reviews mention that the interior upkeep is lacking. While the first floor is noted to be clean and well-maintained, the second floor reportedly requires updates and better maintenance. Amenities such as dining and activities are available, but there are suggestions for increasing resident engagement.
Dining & Activities
Dining options at Rock River Healthcare have received mixed reviews. Some residents appreciate the quality of the food, while others have experienced issues with meal service, including cold food and missed meals. There is a call for more activities to enhance resident engagement and improve overall satisfaction.
Room for Improvement
Several reviews indicate areas for improvement, particularly concerning the cleanliness of the facility and the availability of staff. Issues such as lost personal items and inadequate responsiveness to resident needs have been highlighted. Additionally, the need for more engaging activities for residents has been noted.
Summary
Rock River Healthcare offers essential services in a scenic location, with varying experiences reported by residents and their families. While some appreciate the compassionate care and rehabilitation services, others express concerns about cleanliness and staff responsiveness. Families considering this facility may want to weigh the positive aspects against the noted areas for improvement.
