Overview
PA Peterson at the Citadel, located in Rockford, Illinois, is dedicated to providing personalized and integrated care that emphasizes the overall well-being of each guest and their family members. The facility aims to meet and exceed the expectations of its residents, focusing on individual preferences and health outcomes.
Services & Support
The facility offers a range of services, including assisted living, rehabilitation, memory care, and hospice care. Residents have access to occupational therapy, which is designed to support their recovery and daily living skills. Social worker support is also available to assist families in navigating care options and addressing any concerns.
Care Approach & Staff
The care approach at PA Peterson at the Citadel is centered around empathy and respect. Staff members are trained to respond to the needs of residents, with many reviews highlighting their caring demeanor. However, some reviews indicate variability in staff performance, with mentions of both attentive and less responsive staff members. The facility encourages open communication, allowing residents and families to report concerns to management promptly.
Who They Serve
PA Peterson at the Citadel serves a diverse population, including individuals requiring assistance with daily activities, rehabilitation after surgery, memory care for those with cognitive impairments, and hospice care for end-of-life support. The facility aims to create a supportive environment for all residents.
Living Options & Amenities
Residents at PA Peterson at the Citadel can expect a range of living options designed to promote comfort and dignity. While some reviews mention cleanliness issues and concerns about the overall maintenance of the facility, others appreciate the friendly housekeeping staff who ensure rooms are cleaned regularly.
Dining & Activities
Dining experiences at the facility have received mixed reviews. Some residents report enjoying good quality food, while others express dissatisfaction with the meals provided, noting that they can be unappetizing or served cold. The activities offered aim to engage residents and promote socialization.
What Families Say
Feedback from families is varied. Many express gratitude for the care their loved ones receive, particularly noting the kindness of certain staff members. However, there are significant concerns regarding the responsiveness of nursing staff and the overall sanitation of the facility. Some families have reported distressing experiences related to the care provided, indicating a need for improvement in certain areas.
Room for Improvement
Several reviews point to issues with communication and staff responsiveness, with some families feeling that their loved ones were not adequately attended to. Concerns about cleanliness and food quality have also been raised, suggesting that there is room for enhancement in these areas to better meet resident needs.
Summary
Overall, PA Peterson at the Citadel offers a range of services aimed at supporting the health and well-being of its residents. While there are positive experiences related to caring staff and rehabilitation services, families have expressed concerns about staff responsiveness and facility cleanliness. It is important for prospective residents and their families to consider these factors when evaluating care options.
