Overview
Amberwood Care Center, located in Rockford, Illinois, is a post-acute care facility that specializes in treating adults with various medical conditions related to aging, injury, and psychological health. The center promotes a holistic approach to health, focusing on complete physical, mental, and social well-being. Amberwood aims to provide individualized care through ongoing personal attention and customized care plans for each resident.
Services & Support
Amberwood Care Center offers a range of services, including rehabilitation, physical therapy, and memory care. The facility is designed to provide both short-term and long-term care, ensuring that residents receive the support they need during their recovery or daily living. The center emphasizes a personalized connection with its residents to enhance their care experience.
Care Approach & Staff
The staff at Amberwood is noted for their dedication and compassion, often being described as treating residents like family. However, there are mixed reviews regarding the professionalism of some staff members, with reports of rudeness and unresponsiveness. While many families appreciate the attentive care their loved ones receive, others have expressed concerns about staff availability and responsiveness to resident needs.
Who They Serve
Amberwood serves a diverse population of adults, including veterans and individuals with memory care needs. Families have reported positive experiences with the care provided to their loved ones, particularly in the context of rehabilitation and recovery following surgery.
Living Options & Amenities
The facility aims to create a homelike environment to support healing and recovery. However, some reviews highlight issues with room conditions, such as cleanliness and maintenance, indicating that certain areas may require attention. Families have noted that while the atmosphere can be welcoming, there are significant concerns about the physical state of the facility.
Dining & Activities
Dining experiences at Amberwood have received mixed feedback, with some residents enjoying the meals while others have described them as subpar. The facility offers various activities aimed at engaging residents, but there are reports of inconsistencies in the quality and availability of these programs.
What Families Say
Families have shared a range of experiences at Amberwood. Many appreciate the compassionate care and the sense of community fostered by the staff. However, there are also numerous accounts of dissatisfaction regarding staff professionalism, room conditions, and overall facility management. Some families have strongly advised against placing loved ones in Amberwood due to these concerns.
Room for Improvement
There are notable areas for improvement at Amberwood Care Center. Reviews frequently mention issues such as room maintenance, staff responsiveness, and the overall cleanliness of the facility. Families have expressed disappointment with the administration’s handling of complaints and the need for better communication regarding resident care.
Summary
Amberwood Care Center offers a range of services aimed at supporting adults in their recovery and care needs. While many families have had positive experiences with the compassionate staff and holistic approach, there are significant concerns regarding the facility’s maintenance, staff professionalism, and dining quality. Families considering Amberwood should weigh these factors carefully when making decisions about their loved ones’ care.
