Overview
Visiting Angels Senior Home Care, located in Rockford, Illinois, offers a range of essential personal home care services tailored for seniors. Their commitment is to help older adults maintain their independence and quality of life while living at home. Serving Boone and Winnebago Counties, the agency provides compassionate and proactive care, including assistance with daily activities such as meal preparation and light housekeeping.
Services & Support
The services offered by Visiting Angels encompass various aspects of senior care. These include memory care, palliative care, fall prevention services, and more. The caregivers are dedicated to providing personalized care that meets the unique needs of each individual, ensuring that seniors can age in place comfortably and safely.
Care Approach & Staff
Families frequently express appreciation for the caregivers at Visiting Angels, noting their compassion and attentiveness. Caregivers are described as reliable and proactive, often addressing the needs of clients even before they are articulated. Many families have reported positive experiences with their assigned caregivers, who are seen as a source of support and comfort during challenging times.
Who They Serve
Visiting Angels primarily serves seniors who require assistance with daily living activities. The agency is noted for its ability to adapt to the specific needs of each client, making it possible for older adults to continue living in their own homes. Families have shared that the caregivers become a crucial part of their loved ones’ lives, providing both care and companionship.
What Families Say
Feedback from families highlights the effectiveness and compassion of the caregivers. Many families feel grateful for the support provided, with one noting that the agency was a “life saver” during a period of decline for their loved one. However, there are some concerns regarding the company’s management and response to issues, with a few families reporting dissatisfaction with how certain situations were handled.
Room for Improvement
While many families have had positive experiences with the caregivers, there are concerns regarding the agency’s overall management and responsiveness to complaints. Some families have reported issues with communication and follow-up, indicating a need for improvement in these areas to enhance the overall service experience.
Summary
Visiting Angels Senior Home Care in Rockford, IL, provides a variety of personalized home care services aimed at helping seniors maintain independence and comfort at home. With a focus on compassionate care, the agency has received numerous positive reviews regarding its caregivers. However, there are areas where families feel the agency could improve its management and responsiveness to concerns. Overall, Visiting Angels is recognized for its commitment to quality care and the well-being of its clients.
