Overview
UW Health Home Health Care, located in Rockford, Illinois, is part of the academic medical center and health system for the University of Wisconsin. The service aims to provide home health care, though experiences reported by families indicate a range of satisfaction levels.
Services & Support
The services offered by UW Health Home Health Care include nursing and infusion support for patients needing home health care. However, feedback reveals significant challenges in the delivery of these services, including issues with communication and responsiveness from the nursing staff.
Care Approach & Staff
The staff at UW Health Home Health Care has received mixed reviews regarding their professionalism and compassion. Some families have reported positive experiences, highlighting that certain staff members were compassionate and professional. In contrast, others have expressed disappointment, citing disrespectful and dismissive behavior from the nursing staff, which has raised concerns about the overall care approach.
What Families Say
Families have shared a variety of experiences with UW Health Home Health Care. While some have had positive encounters, noting helpfulness and compassion, others have reported significant frustrations. Issues such as unresponsiveness in communication, difficulty in obtaining necessary supplies, and challenges with billing have been highlighted. One family member specifically mentioned feeling that their needs were not adequately addressed, leading to a lack of trust in the service.
Room for Improvement
Feedback suggests that there are areas needing improvement, particularly in the areas of communication and customer service. Families have expressed frustration over difficulties in reaching staff for assistance, as well as issues related to billing and insurance coverage. These recurring themes indicate a need for better support and responsiveness from the team.
Summary
UW Health Home Health Care in Rockford, Illinois, provides home health services, but experiences vary widely among families. While some individuals report positive interactions with compassionate staff, others highlight serious concerns regarding communication, respect, and billing practices. Addressing these issues may enhance the overall experience for future clients.
