Overview
Community Care Systems, Inc., located in Rockford, Illinois, provides home health care services. However, feedback from clients indicates significant issues with communication and reliability.
Services & Support
The agency offers caregiver services to clients needing assistance at home. Despite this, many clients have reported challenges in receiving consistent support, with caregivers not showing up as promised.
Care Approach & Staff
While some caregivers have been described as wonderful and compassionate, the overall experience with the agency’s management has been criticized. Clients have expressed frustration with how both they and their caregivers are treated, noting a lack of professionalism and support from the office staff.
Who They Serve
Community Care Systems, Inc. serves clients in need of home health care, including those with specific medical conditions requiring assistance. However, there are concerns regarding the agency’s ability to meet these needs reliably.
Room for Improvement
A recurring theme in client feedback is the difficulty in communication with the agency. Many clients have reported long wait times for phone calls to be returned, and some have noted that messages often go unanswered. Additionally, there are serious allegations regarding the trustworthiness of some staff members, including instances of theft.
Summary
Community Care Systems, Inc. in Rockford, Illinois, aims to provide home health care services but faces significant challenges related to communication and reliability. While some caregivers have received praise, the agency’s management and operational practices have drawn considerable criticism from clients. Families considering this agency may want to weigh these concerns carefully.
