Overview
Generations Rock Island, located in Rock Island, Illinois, is a 177-bed skilled nursing and rehabilitation facility that offers a variety of healthcare services, including short-term and long-term care, therapy services, and on-site dialysis. The facility has undergone significant changes aimed at improving the standard of care, which has led to a recent 4-star rating from the Centers for Medicare & Medicaid Services (CMS).
Services & Support
Generations Rock Island provides a range of services, including skilled nursing, rehabilitation, physical therapy, occupational therapy, and memory care. The facility also offers support from social workers and a certified Alzheimer’s and Dementia unit. However, reviews indicate issues with staff responsiveness and care delivery, with reports of neglect and inadequate attention to residents’ needs.
Care Approach & Staff
While some reviews highlight caring and attentive staff, others express concerns about the overall quality of care. There are noted instances of neglect, with residents sometimes left in discomfort for extended periods. The facility is described as having a mix of dedicated staff and some who provide less satisfactory service, leading to a varied experience for residents.
Levels of Care
Generations Rock Island offers both short-term rehabilitation and long-term care options. However, feedback suggests that the quality of care can be inconsistent, with reports of residents not receiving timely assistance or appropriate accommodations during their stay.
Dining & Activities
The dining experience at Generations Rock Island has received mixed reviews. Some residents appreciate the bistro option for alternative meals, while others criticize the quality and temperature of the food served, describing it as inedible at times.
Room for Improvement
Numerous reviews point to significant areas needing improvement, including timely assistance for residents, cleanliness of the facility, and the quality of food. Many families have expressed serious concerns about the level of neglect and the overall environment, indicating a need for better staffing and care protocols.
What Families Say
Family members have shared a range of experiences at Generations Rock Island. While some have noted improvements in staff and facility conditions, others recount distressing situations involving neglect and inadequate care. There are calls for better management and accountability to ensure a safer and more supportive environment for residents.
Summary
Generations Rock Island is a skilled nursing facility that has made strides in improving its services and care quality, evidenced by its recent CMS rating. However, significant concerns remain regarding staff responsiveness, care delivery, and overall resident satisfaction. Families are encouraged to thoroughly assess their options when considering care for their loved ones.
