Overview
Fort Armstrong Assisted Living, located in Rock Island, Illinois, is an assisted living facility that aims to provide a supportive environment for seniors. The facility offers a variety of living options, including studio, one-bedroom, and two-bedroom apartments, designed to cater to different needs. While the facility emphasizes its commitment to quality care and community living, reviews suggest a disparity between the advertised experience and the reality faced by residents and their families.
Living Options & Amenities
Fort Armstrong features private, recently renovated apartments that provide residents with comfort and accessibility. The facility boasts beautiful city or river views and includes a large outdoor patio surrounded by greenery, which enhances the living experience. However, some reviews indicate that while the entrance and common areas are visually appealing, the overall maintenance of the facility may not meet expectations, with reports of cleanliness issues in certain areas.
Dining & Activities
The facility promotes a vibrant community with various activities and dining options. However, feedback from families indicates that the quality of meals may not always align with expectations. Some residents have expressed dissatisfaction with the food provided, describing it as subpar. While there are activities available, the responsiveness of staff to residents’ needs during meal times has been called into question, leading to concerns about overall satisfaction.
Care Approach & Staff
Fort Armstrong emphasizes compassionate care from its staff, who are described as dedicated to the well-being of residents. However, multiple reviews highlight instances where staff may not have responded adequately to residents’ needs, such as delays in assistance and a lack of accountability. This has raised concerns among families about the level of care and attention provided to residents, particularly those with specific needs.
What Families Say
Feedback from families is mixed, with some praising the facility’s appearance and the activities offered, while others express significant concerns regarding the quality of care and responsiveness of staff. Some families reported feeling compelled to remove their loved ones from the facility shortly after admission due to negative experiences. Overall, while there are positive aspects noted, many families recommend thorough research and consideration before choosing Fort Armstrong for assisted living.
Room for Improvement
Reviews indicate that improvements are needed in several areas, including the cleanliness of individual rooms and common spaces, the quality of meals served, and staff responsiveness to resident needs. Families have suggested that the facility focus on addressing these issues to enhance the overall living experience for residents.