Overview
SYNERGY HomeCare, located in Peoria, Illinois, provides non-medical in-home care services aimed at supporting individuals with aging, disabilities, illnesses, injuries, and more. Their offerings include companion care, homemaking, personal care, and transportation services, catering to veterans, private individuals, and long-term care insurance providers.
Services & Support
The services provided by SYNERGY HomeCare are designed to meet a variety of needs. Their caregivers assist with daily living activities such as bathing, meal preparation, laundry, and medication management. Many families have noted the reliability and competence of the staff, highlighting their ability to adapt to changing schedules and specific requirements. Additionally, the agency has been recognized for their compassionate support during challenging times, including hospice care.
Care Approach & Staff
Families have reported positive experiences with SYNERGY’s staff, describing them as caring, courteous, and dependable. The caregivers are noted for their ability to provide not just physical assistance but also emotional support, fostering a sense of security and comfort for clients. The agency emphasizes open communication, ensuring that families feel involved and informed about the care being provided.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including seniors, individuals recovering from medical events, and those needing assistance due to disabilities or illnesses. Their services are tailored to meet the unique needs of each individual, allowing clients to remain in their homes while receiving the necessary support.
What Families Say
Feedback from families has been largely positive, with many expressing gratitude for the care provided. Reviews highlight the professionalism and dedication of the caregivers, with specific mentions of staff members who have made significant impacts. Some families have particularly appreciated the agency’s responsiveness and flexibility in scheduling. However, there are also concerns noted by a few families regarding management and communication issues, indicating a mixed experience for some clients.
Room for Improvement
While many families have praised SYNERGY HomeCare, there have been reports of challenges related to caregiver management and billing disputes. Some clients expressed dissatisfaction with the overall treatment and respect shown to their families, suggesting that improvements could be made in these areas.
Summary
Overall, SYNERGY HomeCare in Peoria, Illinois, is recognized for providing compassionate and reliable in-home care services. While most families report positive experiences with the care and support received, there are some areas where the agency could enhance their service delivery. Families considering SYNERGY may find a dedicated team ready to assist with various home care needs.
