Overview
Help at Home, located in Peoria, Illinois, provides in-home care services designed to assist individuals with daily living activities, support after hospital stays, and promote independent living. With a commitment to building lasting relationships based on honesty and trust, Help at Home aims to empower clients and their families to live life on their own terms. The organization emphasizes compassionate care, treating clients with the same respect and care as they would their own family members.
Services & Support
Help at Home offers a range of services tailored to meet the needs of seniors and individuals with disabilities. Their trained caregivers provide personalized in-home support, which includes assistance with daily activities and companionship. The company prides itself on a culture of caring for caregivers, ensuring that the staff is supported in their roles, which in turn enhances the quality of care provided to clients.
Care Approach & Staff
The staff at Help at Home are often described as pleasant and professional, with some clients noting that caregivers form meaningful relationships with them. However, there are mixed reviews regarding the level of training and encouragement provided to the caregivers by the office staff. Some employees have expressed a desire for better communication and responsiveness from the management, indicating that this could enhance the overall care experience.
Who They Serve
Help at Home primarily serves Medicaid-eligible seniors and individuals with intellectual or developmental disabilities. The organization aims to support its clients in maintaining their independence while ensuring they receive the necessary care in the comfort of their homes.
Service Area
The services provided by Help at Home are focused on the local community in Peoria, Illinois. Their commitment to local care allows them to better understand and meet the unique needs of the families they serve.
Scheduling & Availability
There have been reports of challenges with scheduling and communication from the office. Some clients noted difficulties in reaching the office for assistance and experienced delays in receiving care, which could impact the reliability of service delivery.
What Families Say
Feedback from families is varied. While some clients express appreciation for the compassionate care received from individual caregivers, others have raised concerns about the responsiveness of the office and the overall management of services. Positive experiences often highlight the dedication of specific caregivers, while negative reviews focus on communication issues and scheduling difficulties.
Room for Improvement
Several reviews indicate areas where Help at Home could improve, particularly in office communication and responsiveness. Clients have noted frustrations with getting timely answers to their inquiries and issues with scheduling care. Enhancing these aspects could lead to a more positive experience for families relying on their services.
Summary
Help at Home in Peoria, Illinois, offers essential in-home care services aimed at supporting seniors and individuals with disabilities. While many caregivers are praised for their compassion and professionalism, there are notable concerns regarding office communication and scheduling practices. Addressing these issues may help improve the overall experience for clients and their families.
