Overview
Hallmark Healthcare of Pekin, located in Pekin, Illinois, is dedicated to providing genuine hometown care to its residents. The facility aims to treat guests, their loved ones, and staff as family while integrating its care center into the local community. Hallmark Healthcare emphasizes the importance of exceptional care and community engagement, fostering an environment where residents can thrive.
Services & Support
The facility offers various services, including rehabilitation and memory care. Residents benefit from specialized therapy programs and support from skilled medical staff. The presence of a social worker also enhances the level of care and support available to residents and their families.
Care Approach & Staff
Reviews indicate that many staff members at Hallmark Healthcare are described as kind, caring, and attentive. Families appreciate the professionalism and dedication of the team, noting that staff members often go above and beyond in providing care. However, some reviews reflect concerns about staffing shortages, which have impacted the overall patient care experience.
Who They Serve
Hallmark Healthcare serves a diverse population, including individuals in need of short-term rehabilitation and those requiring memory care. The facility has been noted for its ability to provide a supportive environment for residents with varying levels of care needs, including those with dementia.
Living Options & Amenities
While some reviews suggest that the facility could benefit from updates to its communal areas, many families express satisfaction with the overall environment. Residents are generally well cared for, and families appreciate the warm and welcoming atmosphere.
Dining & Activities
There are mixed feelings regarding activities at Hallmark Healthcare. While some families report that residents are engaged and happy, others have noted a decline in organized activities, particularly after a change in the activity director. Families hope for a return to more engaging and varied programming for residents.
What Families Say
Families frequently commend the staff for their caring approach and the quality of care provided. Positive experiences highlight the attentive nature of the staff and their ability to connect with residents. However, some reviews express frustration regarding issues with cleanliness and communication, particularly concerning housekeeping and responsiveness.
Room for Improvement
Several reviews indicate that there are areas needing attention, particularly in housekeeping and staff responsiveness. Concerns about understaffing have been raised, with some residents and families feeling that care has been compromised as a result. Families have expressed a desire for improvements in these areas to enhance the overall experience for residents.
Summary
Hallmark Healthcare of Pekin provides a caring environment for residents, with many families praising the staff’s dedication and the quality of care. While there are positive aspects to the services offered, including rehabilitation and memory care, there are also challenges related to staffing and activities that need to be addressed. Overall, families appreciate the support provided to their loved ones but hope for improvements in specific areas to ensure a consistently high standard of care.
