Overview
Help at Home, located in Pekin, Illinois, offers a range of services aimed at helping individuals live independently. The agency provides assistance with daily living activities, support after hospital discharge, and community-based services tailored to various needs. Help at Home emphasizes building trust and lasting relationships with clients, ensuring that they are treated with respect and compassion.
Services & Support
Help at Home specializes in helping clients with activities of daily living, which may include personal care, meal preparation, and companionship. The agency aims to empower individuals to maintain their independence, providing support that is customized to each client’s specific requirements.
Care Approach & Staff
The agency promotes a care approach that focuses on the individual needs of clients, striving to build relationships based on honesty and trust. However, feedback from families indicates variability in staff reliability and professionalism. Some clients have experienced issues with staff attendance, including no-shows and a lack of communication from the office regarding staffing changes.
Who They Serve
Help at Home serves a diverse clientele, including seniors and individuals recovering from hospital stays. The agency’s goal is to provide necessary support to help clients live life on their terms, regardless of their age or specific needs.
Service Area
Help at Home operates in Pekin, Illinois, and focuses on providing home health care services within this community.
What Families Say
Reviews indicate mixed experiences with Help at Home. Some clients have praised the punctuality and helpfulness of individual care workers, while others have reported significant issues with communication and reliability from the office. Concerns about the agency’s ability to meet clients’ needs have also been noted, with some families expressing frustration over a lack of follow-up and support from management.
Room for Improvement
Feedback suggests that Help at Home could enhance its communication practices and staff reliability. Clients have expressed a need for better coordination between the office and caregivers, as well as more consistent follow-through on staffing commitments.
Summary
Help at Home in Pekin, Illinois, aims to provide supportive care that allows clients to live independently. While the agency has a mission centered on compassion and trust, client reviews highlight challenges with staff reliability and communication. Families considering Help at Home may want to weigh these factors as they explore their options for home health care services.