Overview
Elevate Care Palos Heights, located in Palos Heights, Illinois, offers a warm and inviting atmosphere for residents seeking rehabilitation and skilled nursing services. The facility is designed to provide comfort and support, promoting both physical well-being and emotional health through personalized care plans tailored to individual needs.
Services & Support
Elevate Care provides a range of services including skilled nursing, rehabilitation, and memory care. The facility is committed to delivering high-quality care with an emphasis on safety and responsiveness. Staff undergo annual training on public health safety and emergency response to ensure the well-being of residents and their families.
Care Approach & Staff
The dedicated team at Elevate Care is composed of certified nurses and skilled therapists who work closely with residents to facilitate their recovery. Many reviews highlight the professionalism and attentiveness of the staff, with several family members expressing gratitude for the compassionate care their loved ones receive. The therapy team is particularly noted for their effective rehabilitation programs, which help patients regain strength and mobility.
Who They Serve
Elevate Care serves individuals requiring post-acute rehabilitation and long-term skilled nursing care. This includes patients recovering from surgeries, strokes, and other medical conditions. The facility aims to create a nurturing environment that supports both recovery and comfort.
Living Options & Amenities
The facility is described as clean and well-maintained, with a pleasant atmosphere that contributes to a positive experience for residents and their families. The dining areas are noted for being inviting, and engaging activities are offered to promote social interaction and mental stimulation.
What Families Say
Feedback from families is mixed. Many appreciate the cleanliness and the caring nature of the staff, with some noting significant progress in their loved ones’ recovery. However, there are concerns regarding staff responsiveness and management communication. Some families have reported negative experiences with staff attitudes, particularly when inquiries were made about care.
Room for Improvement
While many reviews are positive, there are notable concerns regarding staff responsiveness and management’s communication with families. Some families have expressed dissatisfaction with the level of care during specific instances, highlighting the need for improvement in these areas.
Summary
Elevate Care Palos Heights provides a supportive environment focused on rehabilitation and skilled nursing care. With a dedicated staff and a commitment to cleanliness and safety, the facility aims to enhance the well-being of its residents. While many families report positive experiences, attention to staff responsiveness and communication could further improve the overall care experience.