Overview
Arc at Normal, located in Normal, Illinois, is a skilled nursing facility that aims to provide a higher standard of rehabilitation and long-term care. The facility emphasizes a collaborative approach to patient care, partnering with Carle Health to ensure positive outcomes for its residents. Arc at Normal strives to create a welcoming environment where residents can enjoy modern comforts while receiving comprehensive care from a skilled team of healthcare professionals.
Services & Support
Arc at Normal offers a broad range of services, including skilled nursing, rehabilitation, memory care, and hospice services. The facility focuses on whole-person care, integrating emotional well-being with physical health. Residents have access to in-house specialty physicians and a variety of therapeutic and recreational activities designed to enhance their quality of life.
Care Approach & Staff
The staff at Arc at Normal is described as compassionate and professional, dedicated to providing excellent care while treating residents with dignity. Many reviews highlight the commitment of the leadership team to support both staff and residents, fostering a positive environment. However, there are concerns regarding staffing levels, with reports of neglect and insufficient assistance for residents, particularly during critical times.
Dining & Activities
While many residents appreciate the dining spaces and the variety of activities available, there have been several complaints about the quality of meals served. Some reviews mention that meals were inadequate, with instances of poorly prepared food and insufficient nutrition. The facility offers recreational outlets to engage residents, but the overall dining experience appears to be a significant area of concern.
Room for Improvement
Several reviews indicate issues with staffing shortages, which have led to negative experiences for residents, such as neglect and inadequate care during critical moments. Additionally, there are reports of maintenance issues within the facility, including concerns about air conditioning and overall cleanliness. Families have expressed the need for improvements in meal quality and staff responsiveness to ensure better care for their loved ones.
What Families Say
Families generally appreciate the compassionate care provided at Arc at Normal, particularly in the Legacy unit, where staff members have been noted for their kindness and support during difficult times. However, contrasting experiences highlight significant concerns, with some families reporting neglect and poor conditions that led to dangerous situations for their loved ones. This duality in feedback suggests that while there are dedicated staff members, systemic issues may affect the overall quality of care.
Summary
Arc at Normal offers a range of skilled nursing and rehabilitation services in a modern facility. While many families commend the compassionate care and supportive environment, there are serious concerns regarding staffing levels, meal quality, and maintenance issues. Potential residents and their families should weigh the positive aspects against the reported shortcomings to make an informed decision about care options.
