Overview
Helping Hands Home Healthcare, located in Morton, Illinois, has been serving central Illinois since 2008. They provide a range of services including Home Healthcare, Home Services, Hospice Care, and staffing solutions for businesses.
Services & Support
The agency offers various services designed to support clients in their daily activities. Caregivers assist with meal preparation, medication reminders, and personal care, all tailored to meet individual needs. Many families have noted the personalized approach taken by the staff, emphasizing their willingness to listen and adjust care plans based on what works best for each client.
Care Approach & Staff
Clients frequently describe the caregivers as patient and compassionate. The staff is noted for their professionalism and dedication to providing high-quality care. They are also recognized for their flexibility in scheduling, often adjusting to better fit the needs of those they care for.
Who They Serve
Helping Hands Home Healthcare serves a diverse clientele, including individuals needing assistance at home and those requiring hospice care. They focus on delivering compassionate support tailored to the unique circumstances of each client.
Room for Improvement
While many families have expressed satisfaction with the care provided, there have been concerns regarding communication and responsiveness. One review highlighted issues with paperwork coordination that led to delays in setting up home care services. This indicates a potential area for improvement in their client onboarding process.
What Families Say
Families have shared positive experiences regarding the quality of care and the dedication of the staff. One reviewer expressed gratitude for the service, noting that the caregivers made a significant difference in their loved one’s quality of life. However, another reviewer reported a frustrating experience with communication and service setup, indicating that some families may encounter challenges in this area.
Summary
Helping Hands Home Healthcare in Morton, Illinois, offers a range of home care services with a focus on personalized care and compassionate support. While many families commend the staff for their dedication and flexibility, there are noted challenges regarding communication and service establishment that the agency may need to address. Overall, they are a viable option for families seeking home health care solutions.
