Overview
UnityPoint at Home – Quad Cities, located in Moline, Illinois, provides a range of home health care services designed to support patients in their homes. Their offerings include post-surgical care, chronic disease management, home infusion, hospice, and home medical equipment services. The organization emphasizes the importance of personalized care plans tailored to individual patient needs and goals.
Services & Support
UnityPoint at Home – Quad Cities offers various services, including skilled nursing care for wound management, pediatric care, and medical social worker support. They aim to assist patients in regaining independence and improving mobility through home rehabilitation therapy. Despite these services, some families have reported challenges with service delivery and responsiveness.
Care Approach & Staff
The care team at UnityPoint at Home is composed of nurses, therapists, and caregivers who work collaboratively with patients’ physicians to create personalized care plans. However, reviews indicate that the quality of communication and follow-up can vary, with some families expressing frustration over unreturned calls and lack of timely service.
Who They Serve
UnityPoint at Home primarily serves individuals transitioning from hospital stays, those managing chronic diseases, and patients recovering from surgeries. The organization aims to provide necessary medical care in the comfort of patients’ homes.
Scheduling & Availability
Families have reported issues with scheduling and the reliability of service appointments. There are accounts of missed appointments and a lack of communication regarding when services will be provided, which has led to dissatisfaction among some clients.
Insurance & Billing
Concerns have been raised regarding billing practices, with some families reporting confusion over charges and claims. There are mentions of double billing and issues with insurance coverage, particularly related to Medicare guidelines, which may not align with individual insurance policies.
What Families Say
Feedback from families reflects a mix of experiences. While some have praised the compassionate service from certain staff members, many others have shared negative experiences regarding communication, service reliability, and perceived unprofessionalism. A common theme in reviews is the difficulty in reaching the office and getting timely responses.
Room for Improvement
Several reviews highlight areas needing improvement, particularly in communication and service reliability. Families have expressed a desire for better follow-up and more attentive customer service to ensure their needs are met effectively.
Summary
UnityPoint at Home – Quad Cities offers a range of home health care services aimed at supporting patients’ health and independence. However, feedback suggests that there are significant challenges related to communication, scheduling, and billing practices. Families considering this provider may want to weigh these factors carefully.
