Overview
Help at Home, located in Moline, Illinois, provides in-home care services aimed at helping clients live independently and comfortably. With a focus on building lasting relationships based on honesty and trust, Help at Home offers support for daily living activities, post-hospital care, and specialized services for seniors and individuals with disabilities. The organization emphasizes a culture of care that extends to both clients and caregivers.
Services & Support
Help at Home offers a variety of in-home personal care services designed to assist clients with daily living activities. These services include help with cooking, cleaning, and companionship, allowing clients to maintain their independence at home. The organization also provides support for seniors and individuals with intellectual or developmental disabilities.
Care Approach & Staff
The caregivers at Help at Home are trained to deliver compassionate and respectful care. Reviews indicate that while some caregivers are praised for their dedication and work ethic, experiences can vary significantly. Some clients have reported issues with the professionalism and communication of certain staff members, which can impact the overall quality of care provided.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, focusing on those who are Medicaid-eligible. The organization aims to support clients in living independently in their own homes, fostering an environment of dignity and respect.
Service Area
Help at Home operates within Moline, Illinois, and the surrounding areas, providing localized care tailored to the needs of the community.
Scheduling & Availability
Clients have expressed concerns regarding scheduling and communication. Many have noted that they often do not receive timely notifications about caregiver availability, which can be inconvenient and disrupt their plans. Some clients have reported that their assigned caregivers frequently change, leading to a lack of continuity in care.
What Families Say
Feedback from families is mixed. While some clients have had positive experiences, highlighting the dedication of specific caregivers, others have reported significant issues, including unprofessional behavior and poor communication from the office staff. These mixed reviews suggest that while some caregivers provide excellent service, there are systemic challenges that need addressing.
Room for Improvement
Several reviews point to a need for improved communication and consistency in caregiver assignments. Clients have expressed frustration with the lack of notification regarding changes in service and the professionalism of some staff members. Addressing these issues could enhance the overall client experience.
Summary
Help at Home in Moline, Illinois, offers a range of in-home care services aimed at helping clients live independently. While the organization has a commitment to compassionate care, experiences can vary widely among clients. Some caregivers are noted for their exceptional service, while others have raised concerns about communication and professionalism. Improvements in these areas may lead to a more consistent and satisfactory experience for families relying on their services.
