Overview
Addus HomeCare, located in Moline, Illinois, has been a provider of personal home care and support services for over 40 years. The company emphasizes its commitment to delivering high-quality, cost-effective care that allows individuals to remain in the comfort of their homes. Their caregivers aim to build meaningful relationships with clients while providing essential in-home support.
Services & Support
Addus HomeCare offers a range of services including in-home assistance with activities of daily living, medical and skilled healthcare services, and comfort care for both patients and their families. The organization promotes a caregiver approach that prioritizes the needs of clients, aiming to provide compassionate and engaged support.
Care Approach & Staff
The staff at Addus HomeCare is described as having a purpose to support the caregivers in their roles. However, feedback from families indicates concerns about the professionalism and integrity of the staff. Some families reported experiences of unprofessional behavior and a lack of responsiveness when issues arose, particularly in relation to caregiver assignments.
Who They Serve
Addus HomeCare serves a diverse clientele, providing personal care services to individuals who wish to maintain their independence at home. However, there have been multiple reviews highlighting difficulties in securing reliable caregivers, with some clients expressing frustration over the lack of consistent support.
Service Area
While specific details about the service area are not provided, Addus HomeCare operates in various states, including Illinois.
Scheduling & Availability
Families have reported challenges with scheduling and availability of caregivers. There are accounts of delays in finding permanent caregivers, leading to inconsistent care for clients. Some families have expressed frustration over the difficulty in reaching customer service for assistance with scheduling.
What Families Say
Feedback about Addus HomeCare is mixed. While some clients have praised the company for its responsiveness and quality of service, others have voiced significant concerns regarding unprofessional staff behavior, lack of communication, and difficulties in securing reliable caregivers. One family specifically mentioned the challenge of finding a caregiver who would accommodate their service animal, indicating a need for better alignment between client needs and caregiver assignments.
Room for Improvement
Several reviews point to a need for improvement in the areas of staff professionalism and responsiveness, particularly regarding communication with clients and the fulfillment of caregiver requests. Families have noted that the company could benefit from better management of caregiver assignments to ensure consistent and reliable service.
Summary
In summary, Addus HomeCare in Moline, Illinois, has a long-standing history of providing home care services. While the organization aims to offer quality support, feedback from families highlights significant areas for improvement, particularly in staff professionalism and caregiver availability. Potential clients may want to consider these factors when evaluating their options for home health care.
