Overview
Bickford of Moline, located in Moline, Illinois, offers a range of senior care services including assisted living, independent living, and memory care. This family-owned facility aims to provide a supportive environment where residents can thrive while receiving personalized care tailored to their needs.
Services & Support
Bickford of Moline provides assistance with daily living activities such as meal preparation, grooming, and medication management. The facility also emphasizes engagement through various activities, including community events and celebrations like honoring veterans. However, reviews indicate that the level of care and support may vary, particularly for residents with more complex needs.
Care Approach & Staff
The staff at Bickford of Moline is described as caring and passionate, contributing to a home-like atmosphere. Families have noted that while the caregiving staff are generally well-received, there are concerns about the administrative side of the facility, particularly regarding communication and responsiveness to residents’ needs.
Who They Serve
Bickford serves a diverse population, including seniors who require assistance with daily activities and those living with memory impairments. Reviews suggest that while some residents feel well cared for, others have experienced significant challenges with the quality of care provided, especially for those with dementia.
Levels of Care
The facility offers multiple levels of care, including assisted living and memory care. However, some families have expressed dissatisfaction with the adequacy of care for residents requiring higher levels of attention, particularly concerning personal hygiene and safety.
Living Options & Amenities
Bickford of Moline features a smaller facility that aims to create a homey environment. Residents appreciate the community feel, but there have been complaints about the management of room assignments and billing practices, leading to confusion and frustration for families.
What Families Say
While some families praise the staff for their dedication and the warm atmosphere, others have reported serious concerns regarding the quality of care and administrative practices. Instances of inadequate support for residents with dementia and billing issues have been highlighted, leading to a mixed perception of the facility.
Room for Improvement
Feedback from families indicates that Bickford of Moline could enhance its care for residents with dementia and improve communication regarding billing and administrative processes. There are calls for more consistent oversight to ensure that all residents receive the attention and care they need.
Summary
Bickford of Moline provides a range of senior care services in a supportive environment, but experiences vary significantly among families. While many appreciate the caring staff and community atmosphere, concerns about the quality of care and administrative practices suggest that prospective residents and their families should thoroughly evaluate their options.
