Overview
Heart and Home, located in Galesburg, Illinois, is dedicated to providing in-home care services that allow seniors to remain in the comfort of their own homes. The organization aims to alleviate feelings of loneliness and provide a sense of purpose for elderly clients. Their mission emphasizes the importance of maintaining independence and personal connections for seniors, enabling them to live at their own pace and engage in familiar activities.
Services & Support
Heart and Home offers a variety of in-home care services tailored to meet the unique needs of seniors. Their approach focuses on helping clients maintain their independence while providing necessary assistance with daily activities. This includes transportation to appointments, meal preparation, and companionship, ensuring that seniors can continue engaging with their community and family.
Care Approach & Staff
Families have noted that the staff at Heart and Home are compassionate and dedicated to providing quality care. Caregivers are described as friendly and attentive, often forming meaningful connections with clients. This personal touch is appreciated by families, as it contributes to a positive experience for their loved ones.
Who They Serve
Heart and Home primarily serves seniors who wish to remain in their homes while receiving care. The organization is particularly noted for its ability to accommodate clients with varying needs, including those with mobility challenges or cognitive impairments. Families have expressed satisfaction with the level of care provided, highlighting the staff’s commitment to treating clients like family.
What Families Say
Reviews from families indicate a mix of experiences with Heart and Home. Many families commend the organization for its compassionate care and flexibility, noting that their loved ones feel happy and safe. One family shared that their mother, who has dementia, receives excellent support, allowing her to enjoy activities like visiting friends and going to appointments. However, some reviews express concerns regarding management and staff professionalism, with reports of poor communication and experiences of rudeness from the office staff.
Room for Improvement
While many families have had positive experiences, there are mentions of issues related to management and staff interactions that could be improved. Some reviewers reported unsatisfactory experiences with communication and professionalism, suggesting that there may be areas for the organization to enhance its service delivery and overall client experience.
Summary
Heart and Home in Galesburg, Illinois, is focused on providing compassionate in-home care to seniors, helping them maintain their independence while staying connected to their communities. While many families appreciate the quality of care and the dedication of the staff, there are also noted concerns regarding management and communication that the organization may want to address. Overall, families have expressed gratitude for the support provided, particularly in challenging times.
