Overview
Ascension Alexian Brothers – Hospice Residence, located in Elk Grove Village, Illinois, provides compassionate end-of-life care for individuals with terminal illnesses. The facility emphasizes personalized support, focusing on managing symptoms and improving quality of life for patients while also offering support to their families during this challenging time.
Services & Support
The hospice residence offers around-the-clock care from a dedicated team, including board-certified hospice and palliative care doctors. The staff is trained to manage chronic pain and other serious symptoms, ensuring that patients receive the attention and care they need. Families are encouraged to visit at any time, creating an open and supportive environment.
Care Approach & Staff
Families have noted the warmth and compassion of the staff, describing them as incredibly supportive during difficult times. Many reviews highlight the professionalism and attentiveness of the care team, which contributes to a comforting atmosphere for both patients and their loved ones. The residence aims to provide care that respects the dignity of each individual, making the end-of-life experience as peaceful as possible.
Living Options & Amenities
Ascension Alexian Brothers – Hospice Residence features a spacious, home-like environment with 16 private rooms, each equipped with windows overlooking landscaped gardens. The facility is designed to be comfortable and welcoming, enhancing the overall experience for both patients and families.
Dining & Activities
The hospice residence provides a calming atmosphere, and families have noted the pleasant environment, including the aroma of fresh baked goods. This attention to detail helps create a more home-like experience, which is particularly appreciated during such a sensitive time.
What Families Say
Many families express deep gratitude for the care their loved ones received, often describing the staff as “angels on earth.” Positive experiences emphasize the compassion and kindness shown by the staff, with families feeling supported throughout the process. However, there are some mixed reviews regarding communication and staff interactions, indicating that while many staff members are caring, experiences can vary.
Room for Improvement
While many reviews commend the staff’s compassion and the facility’s comfort, there are mentions of inadequate communication and a few instances of unprofessional behavior from some staff members. These experiences highlight the need for consistent training and oversight to ensure that all families feel supported and informed during their loved ones’ care.
Summary
Ascension Alexian Brothers – Hospice Residence aims to provide a compassionate and supportive environment for patients in their final days. With a focus on personalized care and a commitment to dignity, the residence strives to make a challenging experience more bearable for families. While many families have expressed satisfaction with the care provided, there are areas identified for improvement, particularly in communication and staff interactions.
