Overview
The Loft of East Peoria, located in East Peoria, Illinois, offers both short and long-term care, including skilled nursing and rehabilitation services. The facility aims to provide a nurturing environment designed to optimize residents’ outcomes and promote independence through individualized treatment plans. While the community features state-of-the-art therapy gyms and various amenities, recent reviews indicate significant concerns regarding the quality of care and staff responsiveness.
Services & Support
The Loft provides skilled nursing and rehabilitation services tailored to meet the needs of residents. The facility emphasizes a supportive atmosphere, with dedicated staff available to assist residents throughout their recovery journey. However, many families have reported issues with staff availability and responsiveness, particularly in relation to timely assistance and proper care.
Care Approach & Staff
The Loft’s care approach is centered around individualized treatment in a comfortable setting. While some reviews highlight positive interactions with certain staff members, there are numerous accounts of inadequate care and poor staff attitudes. Families have expressed concerns about the lack of sufficient staff to meet residents’ needs, leading to delays in assistance and care.
Who They Serve
This facility serves residents requiring skilled nursing care and rehabilitation services. It is designed for both short-term and long-term stays, catering to a range of needs from recovery to ongoing support. However, several reviews indicate that the level of care may not meet the expectations of families seeking a safe and nurturing environment for their loved ones.
Levels of Care
The Loft offers skilled nursing care and rehabilitation, focusing on helping residents achieve their highest level of independence. Despite these offerings, feedback from families suggests that the execution of care may fall short, with reports of residents experiencing neglect and insufficient assistance.
Dining & Activities
The facility features a dedicated culinary staff that aims to provide nutritious and flavorful meals. Some reviews mention positive experiences regarding the dining options, stating that meals are varied and enjoyable. Additionally, the community organizes craft days and entertainment to engage residents, although the overall participation and quality of activities may vary.
What Families Say
Reviews of The Loft of East Peoria are mixed, with some families expressing satisfaction with the care their loved ones receive. However, a significant number of accounts highlight serious issues, including neglect, poor communication, and staff shortages. Many families recommend visiting the facility before making a decision, as experiences can vary widely.
Room for Improvement
Numerous reviews indicate a need for improvement in staffing levels and the quality of care provided. Families have reported long wait times for assistance, unclean rooms, and instances of neglect. Addressing these concerns is critical to enhancing the overall experience for residents and their families.
Summary
The Loft of East Peoria provides skilled nursing and rehabilitation services in a community-focused environment. While the facility has potential with its amenities and care offerings, significant concerns regarding staffing, responsiveness, and overall care quality have been raised by families. Prospective residents and their families are encouraged to thoroughly assess the facility to ensure it meets their needs.
