Overview
Addus HomeCare, located in East Peoria, Illinois, has been providing personal home care and support services for over 40 years. Their mission focuses on delivering high-quality, cost-effective care that allows individuals to remain in their homes comfortably and confidently.
Services & Support
Addus HomeCare offers a variety of in-home supportive services, including assistance with daily living activities, medical and skilled healthcare services, and comfort care for both patients and their families. Their caregivers are dedicated to building meaningful relationships with clients, aiming to provide attentive and compassionate care.
Care Approach & Staff
The staff at Addus HomeCare is described as hardworking and dedicated, with many clients expressing appreciation for their caregivers’ commitment to providing quality service. However, there are mixed reviews regarding the professionalism of the office staff, with some clients reporting issues with communication and organization.
Who They Serve
Addus HomeCare serves a diverse clientele, including those requiring assistance with daily activities and medical care. Their services are designed to support individuals who wish to maintain their independence at home.
Service Area
Addus HomeCare operates in East Peoria, Illinois, and has a presence in various states, providing care tailored to the needs of the local communities they serve.
What Families Say
Feedback from families is varied. Many clients commend their caregivers for being diligent and responsive to their needs. However, there are significant concerns regarding the office’s management and communication. Some families reported dissatisfaction with the office staff’s professionalism, citing unresponsiveness and a lack of timely updates regarding care schedules.
Room for Improvement
Several reviews highlight areas for improvement, particularly regarding office management and communication. Clients have noted issues such as unreturned calls, disorganization, and a lack of proper training for some employees. There are also reports of negative experiences with certain caregivers, indicating a need for better oversight and quality control.
Summary
In summary, Addus HomeCare in East Peoria, Illinois, offers essential in-home care services with a focus on client independence and comfort. While many caregivers are praised for their dedication, the agency faces challenges related to office management and communication. Families considering Addus HomeCare may want to weigh these factors based on their specific needs and experiences.