Overview
AccentCare Hospice & Palliative Care-Greater Chicago, located in Des Plaines, Illinois, provides compassionate and personalized hospice and palliative care services. The organization focuses on enhancing the quality of life for seriously and terminally ill patients and their families, offering support in symptom and pain management, emotional and spiritual needs, and end-of-life planning.
Services & Support
AccentCare offers a range of services designed to support patients and their families during challenging times. This includes 24/7 support, home health services, and assistance from social workers. The organization emphasizes a holistic approach to care, addressing both medical and emotional needs.
Care Approach & Staff
The care team at AccentCare is noted for its compassionate approach. Reviewers have expressed gratitude for the kindness and support provided by the staff during difficult moments. Many families felt that team members acted as an extension of their family, delivering respectful and caring support throughout the hospice experience.
What Families Say
Families have shared mixed experiences with AccentCare. While many commend the compassionate care provided by the team, some have noted frustrations with response times and communication. Instances of delayed responses to urgent calls were highlighted, which created additional stress for families during critical moments. However, others praised the support they received from the staff, describing them as “angels” and expressing appreciation for their knowledge and experience.
Room for Improvement
Some families have expressed concerns regarding the organization’s response times and communication practices. Reports of delays in receiving necessary supplies and inconsistent staff availability have been mentioned, indicating areas where the service could enhance its responsiveness and support.
Summary
AccentCare Hospice & Palliative Care-Greater Chicago strives to provide high-quality, compassionate care to patients and families facing serious illness. While the organization receives praise for its caring staff and holistic approach, there are noted areas for improvement in communication and response times. Families considering this service may want to weigh these factors based on their specific needs and circumstances.
