Overview
Help at Home, located in Decatur, Illinois, provides in-home care services designed to assist individuals with daily living activities, support after hospital stays, and community-based services. The organization emphasizes building lasting relationships with clients, ensuring that care is delivered with respect and compassion. With over 50 years of experience, Help at Home aims to empower clients to live independently and comfortably in their own homes.
Services & Support
Help at Home offers a range of services tailored to meet the needs of seniors and individuals with intellectual or developmental disabilities. Their trained caregivers provide personalized support, focusing on collaborative care that enhances client wellbeing. The organization is committed to delivering quality in-home personal care, enabling clients to enjoy meaningful moments in their daily lives.
Care Approach & Staff
The care approach at Help at Home is built on a foundation of compassion and respect. Staff members are described as understanding and flexible, creating a supportive environment for both clients and caregivers. The organization prioritizes the wellbeing of its caregivers, fostering a culture that recognizes their contributions and celebrates milestones such as birthdays and anniversaries.
Who They Serve
Help at Home primarily serves Medicaid-eligible seniors and individuals with disabilities. Their services are designed to support those who wish to maintain their independence while receiving the necessary assistance to manage their daily activities.
Room for Improvement
Some feedback indicates areas for improvement, particularly regarding compliance with accessibility standards and the handling of complaints. Concerns were raised about the lack of an escalation process for addressing issues, with some clients feeling that responses to complaints were scripted and not adequately tailored to their specific situations.
Summary
Help at Home in Decatur, Illinois, offers comprehensive in-home care services aimed at fostering independence and enhancing the quality of life for seniors and individuals with disabilities. While the organization is recognized for its compassionate staff and supportive culture, there are noted areas for improvement in complaint resolution and accessibility. Overall, Help at Home strives to provide meaningful care that respects the dignity of its clients.
